This professionally managed helpdesk software comes with unmatched features; some of the most significant include:
Add Multiple Domains/Companies
The well-organized and logically constructed interface allows users to add multiple domains/companies and further easily access and manage them all from one place.
Better controls are definitely achieved due to the centralized nature of the system which in turn is easy and has low maintenance.
The best part is you can combine it all into one central place!
Inbuilt Antivirus Tool
With increasing online virus threat it becomes very important for any organization to keep its data secure -- Vision comes with a robust integrated Antivirus tool to eliminate the possibility of virus through email attachments and also allows you to scan helpdesk files.
Handy Tool Bar
The most used features are just a click away with our handy toolbar.
Migration Tool
Vision provides with an innovative data migration tool. The migration tool automates the entire migration process and easily imports data from major helpdesks like:
- Kayako Support Suite
- Kayako eSupport
- Cerberus
- WHMCS
The migration tool is an open, user-friendly, and extensible migration process ensuring reliability and data integrity.
Migration of users, tickets/emails, ticket queue's, ticket status and much more are seamlessly done that save time and efforts.
AJAX based Rich User Interface.
A major challenge while designing online softwares is the page reload time - for all operations that you do (may be its submitting form or clicking event etc) requires
communication between server and reloading the complete page to display the results.
We have used AJAX (Asynchronous JavaScript and XML) to overcome the complete page reloading issue, AJAX is a web development technique used for creating interactive web applications. AJAX makes your pages feel more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to be reloaded each time the user requests a change. This way it increases the web page's interactivity, speed, functionality, and usability.
Online Issue Tracking
At this point, with technology as cheap as it is, there's really no excuse not to have an online issue tracking system. Vision incorporates an online issue tracking system which is relatively easy to use, can be made accessible to all, and can serve as a central depository for all kinds of issues.
Login Integration
Login Integration plug-in allows your users to bypass the login registration process for their support area.
Vision supports the most popular and widely used third-party software packages/applications like:
- ModernBill (v4 and v5)
- vBulletin
- osCommerce
- SM Forum (SMF)
- WHMCS
- Wordpress
Through the login integration plug-in with other areas of your business, Vision gives you simplicity with maximum control.
Service Level Agreement
Service Level Agreements (SLA's) are fundamental to both providers and recipients of services. For important services, therefore, it is essential that the service level
agreement is appropriate
But how can you ensure that this essential component of the legal contract is met while delivering a service? Our system therefore includes a comprehensive presentation, designed to help the service provider to gain a complete insight of each ticket/client to find out if the SLA was maintained.
Report Generation
With the help of rich GUI including charts, figures & table of contents - Vision generates accurate report on runtime for Work summary, Service Level Agreements, Response time, Performance and much more..
The reports include elements such as recommendations, suggestions, or other motivating conclusions that indicate possible future actions the report reader might take.
Scrap Book & Private Messaging
The module provides instant private communication between members of your organization.
Adding to this, it allows staff members to post scraps/updates in the scrap book.
Submit/Reply tickets using your favourite Email Client
Vision not only allows you to submit / reply / update tickets via online web portal but also from your favourite Email Clients - like Microsoft Outlook, Outlook Express etc.
Client side quick search facility
It enables your clients to search their email / ticket using single word or phrase that appears in
message subject or content.
