Workflow – Automate Ticket Flow

Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions.

Workflow Settings – Event Selection, Setting Criteria, Action

Event Selection for Workflow

On the event occurrence — criteria are checked and if criteria are matched action is performed.

Setting Criteria for Workflow

A criteria is nothing but a condition – if the condition is matched later part is action.

Workflow Action

Action defines what action to take on ticket if above criteria is matched