Ticket Management

Track Issues Online, Ticket creation using web interface and Email Parsing. Fetch emails using Email PIPE, POP3, IMAP, POP3 SSL, IMAP SS, Google Hosted Emails Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | Manage Break-Lines

Robust e-Mail Parser

Convert e-mail messages into tickets or tickets responses. Fetch emails using Email Piping, POP3, IMAP, POP3 SSL, IMAP SSL

Two Way e-Mail Parsing

Just client client can open ticket or update ticket by emails – with two way email parsing staff can also open or update tickets by email.

Automation using Work Flow,  SLA and Escalations

Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA’s and offer timely response to tickets.

Ticket Search, Filters and Ticket Tags

Quick global search option allows you to fetch ticket and client results as you type in a search box, Filters to fetch advance ticket search results with a single click, Ticket tags to reach appropriate tickets anytime

Ticket Alerts on e-Mail and SMS

Stay updated on ticket activity by creating event and criteria based ticket alert rules. The alert rules can be configured to send email or even SMS

Ticket Queues and Folders

Browse quickly to right ticket list using ticket queues and folders based on company, department, ticket status, and custom folders like new, assigned, overdue tickets

Ticket Properties

Domains, Departments, Ticket Status, Ticket Priorities, Ticket Types, Flags, Labels, Tags and more..

Domains / Compaines

Departments

Ticket Status

Ticket Priority

Ticket Types

Ticket Flags