Self Help

Set up Predefined Replies for Staff, Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more..

Knowledgebase | Question and Answers | Suggestions | Forum | Blog

Self Help is ALL IN ONE tool that allows you to add multi-level categorized knowledgebase articles, file downloads, add pre-defined replies, setup question and answer tool, allow customers to add suggestions or even create forum boards and more..

Article Comments

Decide if you want to allow comments for your articles, comment moderation – approve, disapprove comments and more.. just like a blog comments.

Article Rating

Allow customers to rate your articles, get to know what customer think about your article.

Featured Articles

Feature your important articles on client portal home screen – this gives added exposure to your article.

Article Access Rights

Define access for your article -

• Staff Access Only (Used for Pre-Defined Replies or Staff Internal Knowledgebase)
• Everyone
• Login Clients Only

Knowledgebase Suggestion on Ticket Submission

On client portal when a customer submits a ticket – A list of knowledge-base articles related to their ticket subject are displayed which customer can browse and decide if their question is already answered – if not they can proceed with the ticket submission.

Quick Insert KB Articles or Predefined Replies

Vision Helpdesk allows you to create SelfHelp Knowledgebase articles and include this articles as a ticket reply anytime while solving tickets – thus frequently asked questions can be answered real quick.