Satellite Helpdesk / Multi-Companies / Multi-Brand  / End User Support Helpdesk

Vision Helpdesk is a web-based helpdesk software that allows you to manage support for multiple companies at one place by linking separate branded helpdesks to a central helpdesk.

Is Satellite Helpdesk Feature for me?

• If you run multiple companies or websites and wanted to offer support for all your companies through central helpdesk.
• If you run single company but offer multiple products and wanted to have separate branded helpdesk for each product.
• If you wanted to offer end user support (that is offering support to your customers end users)

There can be more such business models – A traditional helpdesk software do not offer a way to manage above such requirements but with Vision Helpdesk you can easily manage above business models.

What is Satellite Helpdesk?

With traditional helpdesk software you can manage support for only one company but with Vision Helpdesk you can manage support for one or more companies at one central helpdesk.

Key Points of Satellite Help Desk

• Single database to manage support for multiple companies
• Single Staff Interface to manage support for multiple companies
• Separate branded client portals for each Company
• Limit staff access based on domain and departments access assigned to them.
• End-users are never aware that their requests have been handled by the central help desk.
• Each company has its own admin settings also you can define different knowledgebase, selfhelp for each company.

In short Vision Helpdesk creates a logical separation among different companies.