Vision Helpdesk is 5 years young and Today we have released 3.0.0 stable version of Vision Helpdesk. V3 reflects almost 2 years of work on our part to make Vision Helpdesk — A Next Generation Helpdesk.
Today’s launch signifies a significant step forward in making Vision Helpdesk the most powerful and useful helpdesk software tool available.
I can actually only repeat my previous posts that explained what exactly V3 is..
- Get Ready for Vision Helpdesk V3.. A Next Generation Helpdesk!
- Vision Helpdesk V3 Screenshot Teaser Part1 – This is just a beginning..
- Vision Helpdesk V3 update #2 – Robust Architecture and Framework
- Vision Helpdesk V3 update #3 – Real Time and Customizable Dashboard
- Vision Helpdesk V3 Beta Released
In our first post we announced about our idea about Next Generation Helpdesk, In second post we posted some screenshot teasers and in next posts we tried to explain how V3′s architecture and features.
Notable new and improved features:
Multi Domain / Satellite Helpdesk
Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.
Multi Channel Helpdesk
The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.
V3′s architecture will give you ability to switch between tasks without losing data and pick up where you left off. For this we have created internal Tabs you can easily switch among tabs without losing data.
So no matter if you jump between multiple tickets, clients list, knowledgebase or any module — you will not loose your previous work — The Multi-Tab technique will increase your working efficiency and speedup your work without any hassle..
Online Issue Tracker
Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | manage Break-Lines
Prepaid and Postpaid Billing | Manage Credit | Create Invoice | Taxation | Bill Tickets Per Minute | Per Hour| Per Ticket | Per Post, Track Bill Time, Multi-Currency | Automation and much more..
Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more..
Work Flow | SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA’s and offer timely response to tickets.
Private Social Hub for your staff members to communicate, share knowledge | files | presentations | collaborate on ticket issues.
Build instant custom reports (charts, figures and tables) get insights of your helpdesk, measure and analyze the metrics that are important for your organization.
Above was a brief list of features — click here to Take A Tour of Vision Helpdesk V3.
30 Days Free Trial of Vision Helpdesk V3
We offer 30 days Free Trial for Vision Helpdesk both hosted on our cloud server and hosting Vision Helpdesk on your server. On free trial page you can select what suits your need. With the hosted version you will receive Vision Helpdesk login details in just 5 mins and if you decide download version — you will have to install Vision Helpdesk on your server. (You can find installation help here)
Upgrade Schedule for Existing Customers
Vision Helpesk Upgrade from V2 to V3 — Starts from 25th June 2012 – You can open support request on or after 25th June — we will be happy to help you with setting up V3 for you. If you have not installed V2 — you can directly install V3.
Purchase Vision Helpdesk V3
Vision Helpesk V3 is available for purchase — click here
We are looking forward for your comments and suggestions — We will keep you posted with further updates.