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Today we have released Vision Helpdesk V3.5.4 Stable Version. This version includes bug fixes from V3.5.2.

The new setup is available for download at our client portal – http://secure.thevisionworld.com

I have installed V3.0.x How to Upgrade to V3.5.4?

Step1) Login to client portal — http://secure.thevisionworld.com

Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.5.4

(We have different setups for PHP5.2 and PHP5.3 versions – please download proper setup)

Step3) You can take backup of your existing V3.0.x files and database on your server.

Step4) Unzip V3.5.4 setup – it will have folder named upload – from upload folder delete below listed files and folders.

  • config.php, setup, attachments, console/pipe.php, logs

Upload remaining all files and folder to your server.

Step5) If you had any customization done in previous version you can copy those files to new files.

Note : Version V3.5.4 does not have any change in database

That’s it you are done…

Note : If you are not sure how to upgrade please open support ticket we will help you.

Bug Fixes from (V3.5.2 to V3.5.4)

  • Added color picker in flag creation.
  • Numbers on folders in left panel.
  • Label creation and deletion added in admin setting.
  • Flags : public and private options removed
  • Label : type and enter option removed.
  • Admin setting >>status , priority, type , flag >> Can not delete system default settings.
  • Parser >> loop control timer
  • Existing client >> create new ticket via client email >> count working but ticket not listed in ticket notifications.
  • Non existing client >>create new ticket via client email >> count working, ticket not listed in ticket notifications.
  • Admin settings – Client portal: Client Portal Logo >> choose a file, it still shows “no file chosen”.
  • Admin setting >>default added flags : flag color and flag names shows different.
  • Home page and folders >> new ticket counter and overdue counter >> should display according to access
  • Admin setting >> Backup >> 1st entry showing blank.
  • Admin settings >> flag >> try to add flag >> all flag deleted from list . Same for all ticket properties.
  • Alert :Two way parsing >> staff reply via email >> submitter name showing client instead of staff.
  • Open new ticket and reply ticket form >> on tab change content removed.
  • Manage portal : Addon domain : selfhelp : added an article with attachment >at client portal : selfhelp : attachment size showing (11514) and try to download its showing 0 bytes
  • Ticket note should delete after deleting the ticket.
  • Created new ticket from cp/email/manage portal >> subject containing double quote >> Ticket created but Ticket : action: properties :subject >> text after the double quote not shown here. Showing “\”.
  • Client portal >> addon domain >> staff reply via email with attachment>> try to download attachment >> showing blank page.
  • Client portal >> addon domain >> client reply from email with attachment>> try to download attachment >> showing blank page.
  • Staff Alert >> Event : client add >> alert should received according to domain access.
  • Staff Alert >> Event : client delete >> alert should received according to domain access.
  • Add alert for event Client Delete >> Delete addon client >> alert received with wrong from name.
  • Tag >> try to add 2 or more tag with same title>> its working, same tag added 2 times it should not be.
  • Client portal setting: addon setting >> logo not working .
  • Staff group access >> Delete ticket post >> no >> try to delete ticket post >> delete >> ok >> showing access denied,Ok button name removed.
  • Ticket type translation is not working in front end.
  • Client, selfhelp,blab notifications : showing broken image.
  • Left panel loading speedup.
  • Reply ticket api : staff name and staff email not showing in post.
  • Reply ticket api shows warning.
  • Left panel counter not updating.
  • Suggestions added to recipients and forward.

Change Log

templates/manage

db_backup.php
flag_details.php
flag_new.php
integration.php
left_panel.php
page.php
search.php
setting_menu.php
staffgroup_details.php
staffgroup_new.php
ticket_client_properties.php
ticket_details.php
ticket_forward.php
ticket_labels.php
ticket_new_step_two.php
ticket_reply.php
ticket_view.php
notification.php
label_list

templates/clients

submit_ticket.php
ticket_post.php

templates/modules

module_parser.php
module_selfhelp.php
module_setting.php
module_staff.php
module_ticket.php

classes

class_mail.php
class_setting.php
class_staff.php
class_ticket.php

scripts
common.js

includes
operation.php
constants.php

 

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