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Today we have released Vision Helpdesk V2.1.1 Release — this includes fixing of some important bugs in V2.0.0  and added new features..

Features added in Vision Helpdesk 2.1.1

• Anti-Spam Plug-in
• ICONV support in Mail parser
• Login Integration for PHPLicengine
• Login Integration for Joomla
• Persian Language support

Bug fixes in V2.1.1

• Kayako Support Suite Migration to Vision Helpdesk — After Migration posts were blank
• V1.2 migration to v2.0.0 migration — Ticket creation date was set wrong after migration.
• Staff shows logged in even after they have logged out.
• Removed dead link for online staff click
• On department or status change left panel refresh added.
• Alert check department wise for staff
• Staff user name and email address unique check added in MyVision >> Profile >> Edit.
• Company / Department sorting in display like Staff Access etc.
• Overdue ticket count on quick view corrected.
• Mail queue restriction for domain admin (Domain admin cannot edit other domains mailqueue)
• Domain Admins were not able to edit self .
• Domain Admin was able to delete other Domains Admin/Staff.
• Staff user name was not unique.
• Staff could not be  distinguish between same full name staff (i.e two staff with same full name we not able to distinguished )

How to Upgrade to V2.1.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates avalaible for upgrade.