Vision Helpdesk Reviews

May
2009

posted by Vision Helpdesk | on Best Helpdesk Reviews, Comments on Vision Helpdesk, Feedback on Vision helpdesk, Help desk Reviews, Suggest a helpdesk feature, Vision Helpdesk Reviews, Vision Helpdesk Suggestions, Vision Review, Web Base Helpdesk Reviews | 8 comments

Whatever the size of your support operation and the scale of your business, Vision Helpdesk has a solution!

Evaluate if Vision is suitable for you Business click here to launch Vision Online Demo — You can also test Vision helpdesk on your server by ordering our Free Evaluation Version.

If you have Evaluated Vision Helpdesk and want to share your experience with us and our visitors — then please feel free to comment this post..

8 comments

Matt

July 9, 2009 at 12:04 am

# 1

Great piece of software.

Good Luck!!!!
Matt
John Sanders

August 17, 2009 at 1:06 am

# 2

Are you kidding ? Do you guys at all have an idea what you have done by developing Vision Helpdesk Satellite Feature ? You have made my life easy to manage support for my 3 companies from one place

This feature is what we have been asking our current helpdesk vendor from years. Thank you Vision Team!

John
Script Host

August 20, 2009 at 5:17 am

# 3

I like the real time ticket alerts, private message and new scrap alerts.

Can we change the audio files ?

Also do you offer integration with SMF forum?
Vision Helpdesk

August 22, 2009 at 4:13 am

# 4

Yes we do offer integration with SMF and in case of Alerts you can change audio files too
Brian

October 3, 2009 at 2:45 am

# 5

We are impressed with Vision Support staff, They helped us right from installation, configuration and migrating tickets from Kayako.

We are all set and our staff is happy with new helpdesk software Vision.

It would be great to have Live chat software with Vision helpdesk.
Christophe

November 2, 2009 at 4:22 am

# 6

Does it support ticket splitting ? Can’t see it in the demo.
Vision Helpdesk

November 2, 2009 at 4:49 am

# 7

Please elaborate more on this – what exactly you meant by support ticket splitting?

You can click on our live chat icon to chat with us live.
Frank

January 24, 2011 at 5:48 pm

# 8

We are currently using Kayako.

Vision seems to have most of what we need. But I have the following to ask.

Can we have sequential Ticket numbering?

Is it possible to to have users in an organisation, while having the Organisation belong to Groups. The organisation should have the manager Status.

We have several companies who are located over several locations and each location have several users. We need to Split our customers as follows.

Groups