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Vision Helpdesk API | Ticket Queue

On May 21, 2010, in Vision Helpdesk API, by Vision Helpdesk

Ticket Queue Action Command / Operation : ticket_queue This command is use for fetching Domains, Departments and Status queues along with number of tickets in each status. (This is nothing but the way left panel looks)

Attributes

operation — Command to be executed
name — Vision helpdesk staff user should be here
passw — Vision helpdesk staff password should be here

Example Commands

$postData["operation"]=’ticket_queue’;
$postData["name"]=’demo’;
$postData["passw"]=’demo’;

Return values

On success returns XML data of Domains, Departments and their respective statuses and number of tickets in each status queue.
On failure returns NO DEPARTMENTS ASSIGNED TO STAFF
On error returns error message

Vision Helpdesk API Example Usage

Please click here