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Satellite Helpdesk — Managing Multiple Companies through a single Helpdesk.

Vision helpdesk has well-organized and logically constructed interface that allows users to add multiple domains/companies and further easily access and manage them all from one place.

Better controls are definitely achieved due to the centralized nature of the system which in turn is easy and has low maintenance.

Vision helpdesk is true satellite helpdesk which allows you to add n number of companies and manage them all at single place with ease..

How does this work?

To illustrate this we will take an example of managing two companies which can be extended to any number..

We have added two companies in our demo. Both domains are hosted on physically different servers. (You can host on same server too )

Company One :  http://visiononlinedemo.com/

Company Two : http://iamdemo.com/

Vision setup needs to be installed on just one domain — In our case we have installed on Company One :  http://www.visiononlinedemo.com/support/manage/

Vision Database will be on server one — this database needs to have remote access enabled (If second domain is on different server other wise if both domains are on same server then no need to add remote connection to database)

While Company two needs just client portal files. (No installation setup required for company two)

Staff & Admin URL :: http://www.visiononlinedemo.com/support/manage/

Admin Login — admin / admin

Staff Login — chris / chris [Staff for Company One]

Staff Login — peter / peter [Staff for Company Two]

Staff Login– andrew / andrew [Staff for Company One & Company Two]

Control – Staff Access Rights

Not only you can add multiple companies and manage them but you can also organize staff as per respective company that means you can assign staff particular rights and controls over more then one department and further domain.

Client Portals for Company One and Two :

Client URL for Company One :: http://visiononlinedemo.com/support/

Here Company One clients can register / submit / view tickets.

Client URL for Company Two :: http://iamdemo.com/visiondemo/

Here Company Two clients can register / submit / view tickets.

Lets say we have created departments and mail queues as [ You can create Mailqueues / Departments from Vision Helpdesk Admin Section]

Company One Mail queues / Departments

support@visiononlinedemo.com

sales@visiononlinedemo.com

billing@visiononlinedemo.com

Company Two Mail queues / Departments

support@iamdemo.com

sales@iamdemo.com

On server one you need to create pipe (you can also use pop/ imap, choice is your’s ) for support, sales and billing.

support@visiononlinedemo.com: “|/full_path_to/manage/pipe.php”
sales@visiononlinedemo.com:”|/full_path_to/manage/pipe.php”
billing@visiononlinedemo.com: “|/full_path_to/manage/pipe.php”

On server two forward support and sales@iamdemo.com to support@visiononlinedemo.com

You can check live demo of above example —

http://www.thevisionworld.com/vision-helpdesk/online-demo

Further Questions :

Can I setup different signatures for different companies?

Yes, you can setup different signatures for different companies and also you can have different signatures fo various departments.

How many companies we can add ?

Any number

Though we support multiple companies but we don’t want Company one clients know about Company two and vice a versa..

Absolutely, this was the basic question in our mind while designing vision, we have taken care of this. Even though vision manages multiple companies at one point but it keeps privacy amoung company clients too.

Vision setup needs to be installed on all companies ?

NO, just on one company domain you need to install vision setup and on rest domains you need to just upload client portal files.