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Vision Helpdesk allows you to manage Support for multiple companies and its possible that you have companies located in different countries or in other words each company may have its own working schedule or different timezones.

The another important factor is you may have Staff working from remote locations with different timezones.

We have added new Time Zone Feature that allows you to –

• Set Time Zone for each Company
  
• Staff can set their own Time Zone

Set Time Zone for each Company

This is used for setting up company working hours schedule and SLA calculations.

Clients or End-Users see this time on their tickets and staff replies.

Company Time Zone can be set from Admin >> Settings >> Domain >> Manage Domain >> Edit your Domain and set Time Zone.

Staff can set their own Time Zone

Each staff can set their own timezone from MyVision >> Profile section.

Having time zone set for each staff makes it simplified for Staff to keep track of ticket timings and maintain SLA.