Its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.6.4

• Admin Access
• DST – Day Light Saving Time
• Ticket open on clicking entire row
• Edit staff’s password for admin in manage staff section
• Client portal forgot password
• Email template for reply
• Option to make a client as group manager
• Make group as self/ shared / managed
• Now attachment images displayed as thumbnails in ticket
• Fetch WHMCS Admin and User notes in to Vision Helpdesk ( This is with respect to Fetching WHMCS fields module)

Bug fixes in V2.6.4

• Cyrillic characters supported
• Pop3 attachment issue
• Software info graph no of tickets in a month
• Login integration edit-update password
• WHMCS users created multiple times
• WHMCS view tickets domain wise
• Blank tickets created if ticket submitted through Google chrome
• Search option for assigned user in tickets gives execution error
• View’s display domain wise
• Mass action for status changes gives execution error
• If attachment file name consist slashes (single quote) it failed to display attachment name
• If parser failed to parse attachment should display failure log
• IE8 issue for staff reply display
• Attachment file name having space cannot be downloaded

Change Log

You can find the list of files that were edited during version change V2.6.2 to V2.6.4

http://thevisionworld.com/forums/index.php/topic,283.0.html

How to Upgrade to V2.6.4?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1)  Login to http://secure.thevisionworld.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.6.2 to 2.6.4

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation — make sure if you ftp files then it should be in binary format.

Step 4)  Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.6.4

That’s it..

Though its a Beta release – the only major feature added in Time Zone – so users can still upgrade to V2.5.1 beta as this will not cause any issues with your existing working — its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.5.1

• TimeZone — Now you can set TimeZone for each Company and Staff.
• View all ticket are other than close status.
• Display number of tickets on all status except close.
• Perldesk Migration

Bug fixes in V2.5.1

• Large Attachments Supported
• Software Info graph
• Login Integration Update
• WHMCS users created multiple times
• WHMCS view tickets domain wise
• Blank Tickets through Google Chrome
• Search option for Assigned User gives execution error
• Assigned User / New Tickets on Quick View ToDo List count differs
• Tickets not creating for To: Field having comma separated emails , Also CC, BCC.
• Client Report shows multiple entries for same email
• WHMCS Integration CSS problem
• Left panel listing messed on new department/domain
• Email Templates html not working
• Alert for HTML contents
• Preferences (General) domain change issue
• Pop3 and IMAP — mail queue not found issue

Change Log

You can find the list of files that were edited during version change V2.4.12 to V2.5.1.

http://thevisionworld.com/forums/index.php/topic,202.0.html

How to Upgrade to V2.5.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)