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Vision Helpdesk FAQ’s | Overriding WHMCS Support Module with Vision Helpdesk

Vision Helpdesk — Fri, 27 Aug 2010 14:21:56 +0000

Vision Helpdesk Integration with WHMCS to override WHMCS default support module.

Follow below listed steps –

1) Copy folder vision from – integration/whmcs/modules/support/ to WHMCS installation — /modules/support/

2) Copy config.php file from vision installation to /module/support/vision/ directory of WHMCS Installation.

example : If you have installed Vision at yourdomain.com/support/ then you should find config.php under “support” folder

3) Edit above mentioned config.php file in whmcsinstallation/module/support/vision/

Locate line — $this->database = “”;

Below this line add one more line –

$this->domain = “yourdomain.com”;

Where yourdomain.com == your Vision License Domain.

4) Copy the vision directory from integration/whmcs/templates/ to templates directory of WHMCS Installation.

5) In WHMCS admin, navigate to General Configuration >> Support and choose Vision in the Support Module drop down.

That’s it. You are done

Advance Billing Module | Pay Per Ticket | Pre Paid Billing | Paid Support | Auto Billing Time Tracker

Vision Helpdesk — Tue, 27 Jul 2010 07:54:10 +0000

Vision Helpdesk V2.7.2 stable release includes the long awaited Advance Billing Module — the feature allows you to offer Paid Support to your customers – that is you can bill your customers ticket with various options — a) Per Ticket b) Per Minute c) Per hour etc. The feature also allows you to configure Pre Paid Billing or Post Paid Billing.

Additionally, you can integrate with various billing softwares example WHMCS | Blesta to generate invoice.

Auto and Manual billing time tracking for ticket — This will auto calculate billing time for a ticket based on the amount of time staff has worked on that ticket.

Timer

Billing Rates — per ticket | per minute | per hour
Multiple Currency Support — Add your own currency to billing module.
Pre Paid billing — Add Credits to user accounts and use the credit while solving tickets.

Billing Settings

Billing Notes – Add Billing Notes to Tickets.

Add Billing Note

Billing Note

Billing Reports — Fetch various Billing reports.

Invoice Listing Per Department

Per User Invoice Listing

Paid Support | WHMCS Integration

Vision Helpdesk — Tue, 23 Jun 2009 09:26:59 +0000

We know its everyone’s deep dark wish to have ability to bill customers from helpdesk software. Vision Helpdesk makes your wish complete by integrating with top class Billing Software — WHMCS.

Vision Helpdesk integrates with WHMCS Billing Software to offer Paid Support feature, that means now you can add billing note to a ticket and create invoice right from your Vision helpdesk.

This feature is simple and does not require any technical knowledge, You need to provide your WHMCS database and Admin login details in Vision Helpdesk and your Vision Helpdesk turns in to Paid Support Helpdesk.

Rest below images speak for themselves..

A) Add Billing Note and Create Invoice

B) Invoice List

C) Invoice Details

Please comment on what additional Billing Systems you would like us to integrate for Paid Support Feature..