Recently we signed up with Vision Helpdesk and moved from the internal WHMCS helpdesk, previously Kayako, which I have no problems with only that it no longer serves our needs. We offered managed support to some of our resellers recently with a mixed response but the general feel was sometimes they were unable to help [...]
“Vision Helpdesk is a leading web-based helpdesk software, it comes with a unique “Satellite Helpdesk Feature“, This feature allows users to manage support for multiple companies under single roof ” said a company release. The company claims — “The satellite feature allows Vision helpdesk to be configured for different scenarios — one example is offering [...]

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