Recently we signed up with Vision Helpdesk and moved from the internal WHMCS helpdesk, previously Kayako, which I have no problems with only that it no longer serves our needs. We offered managed support to some of our resellers recently with a mixed response but the general feel was sometimes they were unable to help [...]
“Vision Helpdesk is a leading web-based helpdesk software, it comes with a unique “Satellite Helpdesk Feature“, This feature allows users to manage support for multiple companies under single roof ” said a company release. The company claims — “The satellite feature allows Vision helpdesk to be configured for different scenarios — one example is offering [...]
Vision Helpdesk is a leading web-based helpdesk software, it comes with a unique “Satellite Helpdesk Feature“. This feature allows users to manage support for multiple companies from single place.. The Satellite feature along with Ajax implementation extends Vision’s scalability from single company support to multiple company support management. Vision helpdesk can be configured for different [...]
Vision Helpdesk creates a logical separation across staff & clients of various domains/companies. Vision helpdesk is true satellite helpdesk which allows you to add n number of companies and manage them all at single place with ease.. How does Satellite helpdesk feature works ? To illustrate this we will take an example of managing two [...]
Satellite Helpdesk — Managing Multiple Companies through a single Helpdesk. Vision helpdesk has well-organized and logically constructed interface that allows users to add multiple domains/companies and further easily access and manage them all from one place. Better controls are definitely achieved due to the centralized nature of the system which in turn is easy and [...]








