Vision Helpdesk | Satellite Helpdesk | Web Based Php Ajax Help desk | Online Webhosting Support Helpdesk Software » Vision Helpdesk Video Tutorials http://www.thevisionworld.com Tue, 27 Dec 2011 08:52:03 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Downloads | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/downloads-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/downloads-vision-helpdesk-video-tutorials.html#comments Sat, 05 Jun 2010 12:08:29 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1924 This video shows how to add files in Download section which can be used further by clients and even staff can add attachments right away from Downloads section and include it in their ticket reply,



]]> http://www.thevisionworld.com/downloads-vision-helpdesk-video-tutorials.html/feed 0 Add News Articles | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/add-news-articles-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/add-news-articles-vision-helpdesk-video-tutorials.html#comments Sat, 05 Jun 2010 08:07:56 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1917 This video shows how to add news articles in Vision Helpdesk.



]]> http://www.thevisionworld.com/add-news-articles-vision-helpdesk-video-tutorials.html/feed 0 How to Add / Manage Custom Fields | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/how-to-add-manage-custom-fields-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/how-to-add-manage-custom-fields-vision-helpdesk-video-tutorials.html#comments Wed, 02 Jun 2010 10:55:51 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1915 Custom fields allows you to extend helpdesk forms with additional fields.

Vision Helpdesk make custom field addition simple with its advance custom field addition mechanism — For adding custom fields you are absolutely not required to have any programming knowledge.

Example Vision helpdesk allows you to add custom fields while operations like –

  • User Registration
  • User Ticket Create
  • Staff Ticket Create



]]> http://www.thevisionworld.com/how-to-add-manage-custom-fields-vision-helpdesk-video-tutorials.html/feed 2 Ticket Status | Flags | Priority | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/ticket-status-flags-priority-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/ticket-status-flags-priority-vision-helpdesk-video-tutorials.html#comments Wed, 02 Jun 2010 10:48:10 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1913 Below video shows how to create and manage Ticket Status, Flags and Priorities in Vision Helpdesk.

Ticket Statuses

To make ticket categorization simple Vision Helpdesk uses ticket status. Each ticket has a status example (Open, Awating and Close ) Admin can create custom ticket statuses for his or her own convenience.

Each status has a meaning – like Open indicates issues is unresolved, Awaiting — Staff has replied to ticket and waiting for clients answer and Close — Issues is resolved.

Ticket Priorities

Tickets can also be categorized based on its priority set by end-user. Priority is simple notation that tells about urgency level of a ticket.

Admin has an option to create new priorities as per their convenience — they can select different color for priorities indication. (Example Red colour indicates emergency and so on.)

Ticket Flags

Ticket Flag is again used to mark tickets for various purposes. Example You can make red flag to indicate very imp ticket, or blue flag to indicate reboot ticket etc.



]]> http://www.thevisionworld.com/ticket-status-flags-priority-vision-helpdesk-video-tutorials.html/feed 1 SMTP Settings | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/smtp-settings-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/smtp-settings-vision-helpdesk-video-tutorials.html#comments Tue, 01 Jun 2010 08:02:51 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1910 Your server does not support PHP mail() function ? don’t worry Vision Helpdesk allows you to choose alternate SMTP server to send email reply’s to your clients.

By default Vision Helpdesk uses PHP mail() function to send email reply to client tickets, for some reason you want alternate method to send outgoing emails then you can setup SMTP settings in Settings Tab >> Preferences >> SMTP

This SMTP setting allows Vision Helpdesk to bypass the PHP mail() function and send email directly to an SMTP server. The module supports SMTP authentication and can even connect to servers using SSL if supported by PHP.



]]> http://www.thevisionworld.com/smtp-settings-vision-helpdesk-video-tutorials.html/feed 0 Admin Access | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/admin-access-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/admin-access-vision-helpdesk-video-tutorials.html#comments Sat, 29 May 2010 14:19:13 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1900 Vision Helpdesk offers extremely flexible, fine-grained privilege system it is categorized  in to three main categories –

Access Control

Super Admin

There is only one super admin in vision helpdesk system that has a complete access to system.

Domain Admin

Domain Admin is a staff that has admin access to particular domain. Domain Admin is created by Super Admin.

Staff User

Staff users can be created by domain admin and super admin.

Below video shows how to create Domain Admins and Restrict their Admin Settings Access Rights.

]]> http://www.thevisionworld.com/admin-access-vision-helpdesk-video-tutorials.html/feed 0 Staff Access | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/staff-access-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/staff-access-vision-helpdesk-video-tutorials.html#comments Sat, 29 May 2010 14:03:17 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1895 The major challenge while designing Satellite Helpdesk was creating a logical seperation between multiple company data and on top of it an access control system that will allocate/restrict privileges to staff.

Vision Helpdesk offers extremely flexible, fine-grained privilege system it is categorized  in to three main categories –

Access Control

Vision Helpdesk Staff Access Control System

Super Admin

There is only one super admin in vision helpdesk system that has a complete access to system.

Domain Admin

Domain Admin is a staff that has admin access to particular domain. Domain Admin is created by Super Admin.

Staff User

Adding Staff

Staff users can be created by domain admin and super admin.

Staff user is further categorized into groups –

  • Default — A staff with default group gives complete access to manage / solve tickets.
  • Trainee – A staff with trainee  group can only view tickets – no rights to add  / reply / edit tickets.
  • Custom — Domain Admin or Super Admin can create custom groups and control various staff operations across vision helpdesk.

Below video shows how to create Custom Staff Group and assign access to staff users.
]]> http://www.thevisionworld.com/staff-access-vision-helpdesk-video-tutorials.html/feed 0 How to Add Staff User | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/how-to-add-staff-user-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/how-to-add-staff-user-vision-helpdesk-video-tutorials.html#comments Sat, 29 May 2010 13:37:05 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1892 Below video shows how to Add Staff and assign them companies and departments access.



]]> http://www.thevisionworld.com/how-to-add-staff-user-vision-helpdesk-video-tutorials.html/feed 0 How to Create Email Alert | Vision Helpdesk Video Tutorial http://www.thevisionworld.com/how-to-create-email-alert-vision-helpdesk-video-tutorial.html http://www.thevisionworld.com/how-to-create-email-alert-vision-helpdesk-video-tutorial.html#comments Sat, 29 May 2010 09:32:34 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1882 With Vision Helpdesk you can set up email alerts for various events – Email Alerts are instant alerts sent to your email that keeps you updated on various activities in your Vision helpdesk.

Various Actions / Events

  • New ticket
  • New client reply
  • New staff reply
  • Department changed
  • New note
  • New billing entry
  • Ticket flagged
  • Ticket edited
  • Status changed
  • Priority changed
  • Ticket assigned
  • Ticket merged
  • Ticket post deleted
  • Ticket deleted

Below video shows how to set up email alerts in Vision Helpdesk.



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