Our company was looking for a new Support Ticket system. We had previously been using the freeware program called OsTicket. It was very limited, very slow, and was unable to keep up with out growing company. I went on the hunt for a new support ticket system. I came across Kayako, Cerebrus, and Vision Helpdesk. [...]
Recently I stumble upon TechCrunch article that reads — “Zendesk Raises Prices, Pisses Off Customers” I was wondering, how a company could ever think of raising price for just adding few features? Not at all a good business practice. The article also mentions that Zendesk later realized their mistake and they decided to run the same [...]
Recently we signed up with Vision Helpdesk and moved from the internal WHMCS helpdesk, previously Kayako, which I have no problems with only that it no longer serves our needs. We offered managed support to some of our resellers recently with a mixed response but the general feel was sometimes they were unable to help [...]
It’s now like 4 months now we are using Vision Helpdesk for managing our 3 companies at one place. It’s time for me to share our experience with Vision Helpdesk and the support that we have received. For past few years we were using Kayako Helpdesk, We have had no issues with day to day [...]
Whatever the size of your support operation and the scale of your business, Vision Helpdesk has a solution! Evaluate if Vision is suitable for you Business click here to launch Vision Online Demo — You can also test Vision helpdesk on your server by ordering our Free Evaluation Version. If you have Evaluated Vision Helpdesk [...]

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