Vision Helpdesk offers quick search tool on every page once you have logged into vision helpdesk, The quick search tool comes handy while searching Ticket id, Ticket Subjects, Email, Messages, Client Name, Ticket creator/replier also you can search Predefined replies, Downloads, Knowledgebase articles and Users.
Please follow steps listed at – http://thevisionworld.com/help/index.php?title=Downloading_Vision

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