Posts Tagged ‘Vision Helpdesk’
posted by Vision Helpdesk+ |
on Best Online Helpdesk, Freshdesk Alternative, Kayako Alternative, Online Ticket System, Vision Helpdesk, Zendesk Alternative |
Today we have released Vision Helpdesk V3.2.2 Stable Version. This version includes bug fixes from V3.1.2 and also bug fixes from V3.2.1 beta.
The new setup is available for download at our client portal – http://secure.thevisionworld.com
I have installed V3.0.x How to Upgrade to V3.2.2?
Step1) Login to client portal — http://secure.thevisionworld.com
Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.2.2
Step3) You can take backup of your existing V3.0.x files and database on your server.
Step4) Upload all files from new setup V3.2.2 to your server.
Step5) Copy config.php file from your old backup setup to new files that you have uploaded now.
Step6) If you had any customization done in previous version you can copy those files to new files.
Step7) Now we have some changes in database — you can update it by running below listed file in browser
In browser open folder - http://yourdomain.com/support/upgrade/
This will show you list of upgrade files from version to version
Based on what version are you running — You can run the upgrade files
Note : After you run upgrade files – Remove upgrade folder from your installation.
That’s it you are done…
Bug Fixes from (V3.1.2 to V3.2.2)
- Admin Setting>>Department >> Add new department >> Is paid., not working
- Admin Setting>>Schedule>>add schedule >> select custom time 00 for all days . >> click on update on edit form >> all radio buttons are display not selected.
- Custom time 00 means closed schedule >> then it should be shift to closed after update.
- Admin Setting>>Schedule>>Add/Edit schedule >>for Sunday >> set to : Open 24 hours >> not saved it shift to close.
- Admin Setting>>Schedule>>Add/Edit schedule >> all days set to close >> not saved it shift to custom (open 00 :: close 00)
- Admin Setting >>Workflow, forward to email should send to forward to email instead of client.
- Admin Setting >>Workflow>>Event :status change,Criteria : owner not equal ,unassigned ticket : not working
- Admin Setting >>Workflow>>Criteria : SLA plan : options >> selected option not saved. 1st sla saved by default. (Add / Edit)
- Admin Setting >>Workflow>>criteria: Sla plan : equal : default ,ticket with (SLA : default ) >>not working
- Admin Setting >>Workflow>>criteria: Sla plan : equal : default ,ticket with (SLA : other sla ) >>not working
- Admin Setting>>Email Template>>Ticket auto close : last replier , last time , close time., setting not working
- Admin Setting>>Email Template>>Invoice created >> disable >> still invoice created.
- Admin Setting>>Email Template>>Invoice created >> disable >> proper message should display after clicking on send button.
- Admin Setting>>Email Template>>Autoresponder : disable >> Ticket created from mp,cp,email>> autoresponder received.
- Admin Setting>>Email Template>>send email : disable >> Ticket created from mp>> still “send email” working.template received to email.
- Admin Setting >> module >> billing >> preferences >> currency : only 1 currency listed , currency setting required.
- Admin settings>>module >> billing >>preferences >>Bill rate : (empty)on ticket create : Generate and send invoice >> error message should display.”Amount missing” (here, invoice not generate because amount is not set.)
- Admin settings>>module >> billing On ticket create >> Generate and send invoice >> invoice generated but not send.
- Admin settings>>module >> billing Balance required >> Selected option is not saved. default option saved.
- Admin settings>>module >> billing Balance required : set as yes >> try to create ticket from client portal >> message display ” Error in operation “ message should be “Insufficient balance”
- Admin settings>>module >> billing Balance Required : yes >> created ticket from email id when balance is 0 >> ticket not create but in prser log ticket status shows Success.
- Admin settings>>module >> billing Billing module >> Setting – Ticket base >> Add , update >> Ticket >> invoice (do not gen. , gen. , gen. and send according to setting) >>Ticket >> balance required (Yes .No according to setting)”Ticket >> Invoice>> Timer is not display on Ticket Taxable : unchecked >> not working. Add balance form >> add balance with details >> Details not display in client summary. paid invoice >>edit >> after edit paid date removed payment gateway >> email update not work for domain two.
- Client portal >> submit ticket >>selfhelp suggestion >> here link required for article
- Client portal >> Selphelp suggestion: form name should display “Selphelp suggestion” instead of “featured article”.
- Edit status >> remove display order >> title removed. status saved with blank title. status >> Title with special character (space ) >> ++ sign display with title status >> Title with special charatcter ( double quote, backslash,angular braket ): status saved with blank title .
- Status >> Edit status >> when two status open in 2 diff tab , that time updates not saved.
- Priority >>edit priority >> Update not save when display order field is blank.
- Resolution time >>On Ticket list- status shows undue and In ticket- details shows due time.
- Schedule >> delete schedule >> here after deleting the schedule SLA plan also deleted it should not be.
- Add/Edit schedule >> all days set to close >>Friday not saved it shift from close to custom (open 00 :: close 00)
- Email queue>> auto res-ponder signature : not working.
- Two way parsing >> staff reply via email >> From Email : staff email id display instead of email queue.
- Pop3 setting >> template testing
- Auto-responder >> reply to display wrong
- Alert template >> from name and reply to display wrong
- Invoice created >> from name and reply to display wrong
- Send mail >> reply to display wrong
- Staff reply >> reply to display wrong
- Ticket forward >> reply to display wrong
- Workflow : send email >> reply to display wrong
- Workflow : forward to >> reply to display wrong
- pop3 setting >> Registration required : yes >> not working,
- pop3 setting >> staff reply via email >> alert not working.
- Edit staff >> change password option required.
- Report access : Select view only >> not working
- Selfhelp access : select view only >> not working
- Workflow : criteria >> last activity : option >>greater than should be greater than equal to.
- Workflow : criteria >> Creation time : option >>greater than should be greater than equal to.
- Workflow : criteria >> Due time : option >>greater than should be greater than equal to.
- Workflow : criteria >> Owner : equal / not equal : here un-assigned option not listed.
- Workflow : criteria >> has attachment >> not working
- Workflow :action : forward to >> create ticket from client portal >> not working
- Workflow :action : forward to >>create ticket from email >> not working
- Workflow : event : on overdue >> send mail not working for overdue event.
- Overdue Template >> {lasttime} {closetime}{last_replier} : variables display
- Workflow >> Criteria >> Domian : update not save according to selection.
- Forward ticket >> attachment browse not work.
- Forward ticket >> send button also not working after trying to browse attachment.
- Clients >> Subclient >> subclients invoice not listed to main client.
- Clients >> Subclient >> subclients ticket not listed to main client.
- Client group>>delete button not required for default group.
- Client portal >> invoices >> subcontacts invoices viewed with blank page to main client.
- Staff reply to subcontacts ticket via email >> reply not received to main contact email id .
- Client portal >>subcontacts Invoice ,tickets should display to main client account.
- Advance search : criteria >> Ticket note >> contain / does not contain : not working.
- Advance search : criteria >> Ticket comment >> not working , its working as ticket note.
- Advance search : criteria >>owner : equal / not equal : here un-assigned option not listed.
- Advance search : criteria >> SLA paln : equal / not equal >> not working.
- Advance search : criteria >> Has attachment : equal/not equal : true >> not working.
- Advance search : criteria >> selection options are removed when Title of Department ,Status , Priority , Ticket type , Flag addd with special characters.
- Advance search >> Search Trash : check >> not working.
- Advance search >> Search Spam : check >> not working.
- Select a client from client list and select same client from transaction list(via email id) >>same client open in 2 tab.
- Client portal >> invoices >> get pdf >>Company address required in pdf.
- Transaction >> More : courser >text to palm .
- Invoice >> More : courser >text to palm
- Billing module >> summary >> today’s paid , todays due >> courser Text to Palm
- Billing module >> transaction list >> transaction id >> courser text to palm
- Billing module >> invoice list >> Invoice hash >> courser text to palm.
- Ticket >> invoice list >> Invoice hash >> courser text to palm.
- Clients >> invoice list >> Invoice hash >> courser text to palm.
- Invoice Form >> add option should be add item.
- Clients >>option : add balance should be add credit and balance should be credit amount.
- Clients >> delete client >> on delete form OK button not working, delete operation not perform.
- Email template mapping >> not working , mail not send according to setting .
- After adding new setting “email template mapping ” setting , all email template working stopped
- Email template mapping >> Invoice >> not working , default invoice template send instead of selected.
- Email template mapping >>Credit required >> not working , default invoice template send instead of selected.
- Setting >> domain >> currency option required.
- Ticket >>create invoice (Balance,Amount) >> currency should display .
- Ticket >>edit invoice (Amount , Balance ) >> currency should display .
- Ticket >>invoice >> add payment (Amount) >> currency should display .
- Client >>create invoice (Balance,Amount) >> currency should display .
- Client >>edit invoice (Amount , Balance )>>currency should display .
- Client >>summary (balance : amount) >>currency should display .
- Client >>add balance (amount) , invoice > add payment (amount) >> currency should display .
- Client portal >> Invoices >> edit invoice >> amount , tax, total due
- Client portal >> Invoices >> get pdf >> currency missing
Change Logs
Manage template
alert_edit.php
balance_form.php
billing_module_setting.php
billing_quickview.php
client_group.php
invoice_edit.php
invoice_list.php
invoice_new.php
left_panel.php
mailqueue_details.php
schedule_view.php
search.php
ticket_details.php
ticket_forward.php
ticket_view.php
workflow_details.php
workflow_new.php
transactions.php
portal_setting.php
transaction_edit.php
etemplate_map.php
Client template
gateway.php
invoice_details.php
invoice_export.php
Modules
module_billing.php
module_client.php
module_parser.php
module_selfhelp.php
module_setting.php
module_staff.php
module_ticket.php
Classes
class_billing.php
class_mail.php
class_report.php
class_setting.php
class_ticket.php
Includes
constants.php
operation.php
MySQL Changes (This changes are available in upgrade files in upgrade folder)
“insert into `avis_emailtemplate` ( `etemplate_id`, `etemplate_name`, `subject`, `content`, `is_enabled`, `default_id` ) values ( NULL, “”No balance”", “”Insufficient balance”", “”Hello,<br />\r\n<br />\r\nYou have opted to open ticket for a paid department but your account do not have sufficient funds. Please add funds to your account and then re-open the ticket.\r\n”", 1, 12 )
”
alter table `avis_invoice` add column `is_edited` tinyint (1) DEFAULT 0 NULL after `invoice_status`
alter table `avis_balance` change `expiry_date` `transaction_id` varchar (255) DEFAULT NULL
alter table `avis_domain` add column `currency` varchar (4) DEFAULT ‘USD’ NULL after `send_mail`
posted by Vision Helpdesk+ |
on Helpdesk Free Trial, ITIL Helpdesk, Multi-Tasking Helpdesk, Next Generation Helpdesk, satellite helpdesk, V3 Stable, Vision Helpdesk, Vision Helpdesk Stable, Vision Helpdesk V3 |
Vision Helpdesk is 5 years young and Today we have released 3.0.0 stable version of Vision Helpdesk. V3 reflects almost 2 years of work on our part to make Vision Helpdesk — A Next Generation Helpdesk.
Today’s launch signifies a significant step forward in making Vision Helpdesk the most powerful and useful helpdesk software tool available.
I can actually only repeat my previous posts that explained what exactly V3 is..
In our first post we announced about our idea about Next Generation Helpdesk, In second post we posted some screenshot teasers and in next posts we tried to explain how V3′s architecture and features.
Notable new and improved features:
Multi Domain / Satellite Helpdesk
Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.
Multi Channel Helpdesk
The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.
Multi-Tab Technique
V3′s architecture will give you ability to switch between tasks without losing data and pick up where you left off. For this we have created internal Tabs you can easily switch among tabs without losing data.
So no matter if you jump between multiple tickets, clients list, knowledgebase or any module — you will not loose your previous work — The Multi-Tab technique will increase your working efficiency and speedup your work without any hassle..
Online Issue Tracker
Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | manage Break-Lines
|
Ticket Billing
Prepaid and Postpaid Billing | Manage Credit | Create Invoice | Taxation | Bill Tickets Per Minute | Per Hour| Per Ticket | Per Post, Track Bill Time, Multi-Currency | Automation and much more..
|
Self Help
Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more..
|
Automation
Work Flow | SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA’s and offer timely response to tickets.
|
Blabby
Private Social Hub for your staff members to communicate, share knowledge | files | presentations | collaborate on ticket issues.
|
Custom Reports
Build instant custom reports (charts, figures and tables) get insights of your helpdesk, measure and analyze the metrics that are important for your organization.
|
Above was a brief list of features — click here to Take A Tour of Vision Helpdesk V3.
30 Days Free Trial of Vision Helpdesk V3
We offer 30 days Free Trial for Vision Helpdesk both hosted on our cloud server and hosting Vision Helpdesk on your server. On free trial page you can select what suits your need. With the hosted version you will receive Vision Helpdesk login details in just 5 mins and if you decide download version — you will have to install Vision Helpdesk on your server. (You can find installation help here)
Upgrade Schedule for Existing Customers
Vision Helpesk Upgrade from V2 to V3 — Starts from 25th June 2012 – You can open support request on or after 25th June — we will be happy to help you with setting up V3 for you. If you have not installed V2 — you can directly install V3.
Purchase Vision Helpdesk V3
Vision Helpesk V3 is available for purchase — click here
We are looking forward for your comments and suggestions — We will keep you posted with further updates.
posted by Vision Helpdesk+ |
on best help desk software, helpdesk software, HostinCon Netwroking, Hosting Event, HostingCon, HostingCon 2010, Inet Interactive, Leading Helpdesk, Premier Event, satellite helpdesk, Vision Helpdesk, Vision helpdesk Booth #128, Vision Helpdesk HostingCon, Vision Helpdesk T-Shirts, WebHosting Conference, WebHosting Event, WebHostingTalk |
The premier conference and trade show for the hosted services industry — HostinCon 2010 kicks off !
Day1 Pictures
HostingCon 2010 Helpdesk
Emerging Crowd for HostingCon 2010
HostingCon Networking Day1
Vision Helpdesk HostingCon 2010 T-shirt
Also iNET Interactive announced today the location and date for the seventh annual HostingCon, i.e, HostingCon 2011 will be held in San Diego, California, from August 8-10 at the San Diego Convention Center situated beautifully on the glistening San Diego Bay.
posted by Vision Helpdesk+ |
on ajax helpdesk, Custom Fields, Customized Tool Bar, fast helpdesk, Google Apps, Helpdesk Migration tool, Helpdesk Plugins, Live Chat Integration, Login Integration, Multi-Language, Online Issue Tracking, Paid Support Helpdesk, Performance Report, Report Generation, Scrap Book, Service Level Agreements, SLA Report, Ticket Escalation, Vision Helpdesk, vision2.0 screenshot, webbased helpdesk |
Yep, We finally decided to break the ice — The most awaited lightning speed & feature rich helpdesk is on its way of beta release. We anticipate vision 2.0 beta will be released in first week of June 09.
What is Vision 2.0 helpdesk all about?
In a nutshell Vision 2.0 is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features listed below :
Key Features :
Satellite Helpdesk | Multi-Domain Helpdesk
The well-organized and logically constructed interface allows users to add multiple domains/companies and further easily access and manage them all from one place.
More details –
http://www.thevisionworld.com/true-satellite-helpdesk.html
Robost Mail Parser
Vision includes email parser that gives you power to manage your emails, it gives you option to create corresponding mail queue for each email account. Every new email that user sends in – gets created as a ticket and further staff or user can reply / update the same ticket.
Email Parser supports –
* File attachments
* CC / BCC / Forward option
* Auto responders
* much more ..
Email Parser can be configured in two modes
* Email Piping
* POP3/IMAP/POP3 SSL/IMAP SSL Email Fetching.
AJAX Based Rich User Interface
A major challenge while designing online softwares is the page reload time – for all operations that you do (may be its submitting form or clicking event etc) requires communication between server and reloading the complete page to display the results.
We have used AJAX (Asynchronous JavaScript and XML) to overcome the complete page reloading issue, AJAX is a web development technique used for creating interactive web applications. AJAX makes your pages feel more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to be reloaded each time the user requests a change. This way it increases the web page’s interactivity, speed, functionality, and usability.
Paid Support
Vision integrates with leading Billing software WHMCS and allows you to turn your helpdesk to offer paid support to your clients. You can add billing notes, create invoice from helpdesk, track payment status and much more..
Plugin Based
Vision helpdesk is modularized to equip users to enable or disable various features. (example : You can enable or disable scrapbook, alerts, calender, online staff, favorites, anti-virus, address book etc.. ) — This also allows our developers to code several useful plugins and easily plug in to our system rather changing whole code.
Multi-Language
“Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language.
This feature mainly includes –
- Clients can change client panel language to one that they understand.
- Clients can send tickets / emails in their own language.
- Your staff has option to select language while replying tickets.
More details — http://www.thevisionworld.com/vision-help-desk-now-breaks-language-barriers.html
Easy Migration Tool
Vision provides with an innovative data migration tool. The migration tool automates the entire migration process and easily imports data from major helpdesks like:
- Kayako Support Suite
- Kayako eSupport
- Cerberus
- WHMCS
The migration tool is an open, user-friendly, and extensible migration process ensuring reliability and data integrity. Migration of users, tickets/emails, ticket queue’s, ticket status and much more are seamlessly done that save time and efforts.
Inbuilt Antivirus Tool
With increasing online virus threat it becomes very important for any organization to keep its data secure — Vision comes with a robust integrated Antivirus tool to eliminate the possibility of virus through email attachments and also allows you to scan helpdesk files.
Auto Upgrades & Installation
This feature allows you to auto install / upgrade your vision helpdesk versions.
more details — http://www.thevisionworld.com/vision-helpdesk-auto-version-upgrade-tool.html
Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
You can configure google hosted emails with helpdesk.
more details http://www.thevisionworld.com/vision-helpdesk-supports-google-apps.html
Scrap Book & Private Messaging
The module provides instant private communication between members of your organization. Adding to this, it allows staff members to post scraps/updates in the scrap book.
Submit / Reply Tickets Using Your Favorite Email Client
Vision not only allows you to submit / reply / update tickets via online web portal but also from your favourite Email Clients – like Microsoft Outlook, Outlook Express etc.
Customized Tool Bar
Staff can customize tool bar as per their convenience . The most used features are just a click away with our toolbar.
Service Level Agreements
Service Level Agreements (SLA’s) are fundamental to both providers and recipients of services. For important services, therefore, it is essential that the service level agreement is appropriate
But how can you ensure that this essential component of the legal contract is met while delivering a service? Our system therefore includes a comprehensive presentation, designed to help the service provider to gain a complete insight of each ticket/client to find out if the SLA was maintained.
Report Generation
With the help of rich GUI including charts, figures & table of contents – Vision generates accurate report on runtime for Work summary, Service Level Agreements, Response time, Performance and much more..
The reports include elements such as recommendations, suggestions, or other motivating conclusions that indicate possible future actions the report reader might take.
- Last 7 days staff activity (Matrix Report)
- Monthy Staff Work Activity (Statistics)
- Monthly Staff Performance (Scale / Point Graph)
- Monthly Staff SLA Record (Pie Chart)
- Annual Ticket Bar Graph Report
- Work Report
- SLA Report
- Response Report
- Performance Report
- Client Tickets and Billing Report
Online Issue Tracking
At this point, with technology as cheap as it is, there’s really no excuse not to have an online issue tracking system. Vision incorporates an online issue tracking system which is relatively easy to use, can be made accessible to all, and can serve as a central depository for all kinds of issues.
Custom Fields
This feature allows you to easily create custom fields / forms as per your business requirements.
Ticket Escalation
With this feature you can configure your helpdesk to auto escalate/move tickets to different departments if the ticket reachs overdue time limit. This is helpful to speed up operations and maintain SLA’s.
Login Integration
Login Integration plug-in allows your users to bypass the login registration process for their support area.
Vision supports the most popular and widely used third-party software packages/applications like:
- ModernBill (v4 and v5)
- vBulletin
- osCommerce
- SM Forum (SMF)
- WHMCS
- WordPress
Through the login integration plug-in with other areas of your business, Vision gives you simplicity with maximum control.
3rd Party Live Chat Integration (CCS | LivePerson | ProvideSupport)
This feature allows you to integrate 3rd party live chat helpdesk in to your client portal. You can easily add live chat
icon on client portal page with this feature.
Configurable Client Portal
We have designed client portal in simple html pages which allows you to easily integrate it with your website design.
Client side quick search facility
It enables your clients to search their email / ticket using single word or phrase that appears in message subject or content.
Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot
Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calender
posted by Vision Helpdesk+ |
on Add new tag, auto version upgrade, best help desk software, easy helpdesk, fast online helpdesk, helpdesk upgrade, php helpdesk, trouble ticket system, user friendly helpdesk, Vision Helpdesk, vision helpdesk features, webbased helpdesk |
Vision Helpdesk now supports Auto Version Upgrade — Version Updates is user-friendly and the extensible update process that ensures reliability and data integrity. Version upgrades of Vision Helpdesk are seamlessly done that saves time and effort.
It takes two simple steps to upgrade Vision Helpdesk version — Before you upgrade make sure you take your vision helpdesk files backup and your helpdesk database backup.
Step I] In Admin Section Check Available Updates — If new version is available then click on update to respective version.
Software Information
Step II] Enter your account ftp login details and click on update now — our system will replace old files with new version files.. thats it.
ftp details
The ftp password is stored in encrypted format — this makes upgrade process secure and safe.
posted by Vision Helpdesk+ |
on automation, call management, free helpdesk license, Free Trial, Hosting Magazine, Keith Duncan, modern help desk software, multiple companies, online demo, Ping Zine, Vision Helpdesk, Vision Helpdesk Screenshots, WebHost Magazine |
Ping! Zine, the leading web hosting magazine publisher, today announced their new partnership with
TheVisionWorld.com. With this partnership Ping! Zine will now offer “
Free Vision Helpdesk Annual License” as a gift to their magazine readers and subscribers.
Vision Helpdesk is the ultimate modern help desk software, capable of handling multiple companies with various support areas and organize staff to their zones allowing the highest efficiency for support ticket replies. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most of the IT service management requirements.
“Since 2002, our readers have valued Ping! Zine’s central role in providing thoughtful news and analysis of the hosted services industry. Today we’re excited to join forces with our sponsor, Vision, to offer its next-generation Help Desk software for free, a $199 value,” said Keith Duncan, publisher of Ping! Zine Web Hosting Magazine.
“Ping! Zine needs no introduction, we know it’s one of the most widely read print magazine for the web hosting industry. Ping! Zine currently distributes to over 45,000 plus readers. What better way to reach the webhosting market?” said Preeti Sharma, HR at TheVisionWorld.com.
For more information about Ping! Zine please visit – http://PingZine.com Also check out Vision Helpdesk Screenshots, Online Demo & Free Trial at http://TheVisionWorld.com
posted by Vision Helpdesk+ |
on extensive web-based helpdesk software, Our Websites, Partnership, thevisionworld.com, Vision Helpdesk, vision helpdesk news, vision press release, webhosting, Webhostingchat forum, webhostingchat.com |
TheVisionWorld , providers of an extensive web-based helpdesk software “Vision – helpdesk”, today announced their new partnership with WebHostingChat , one of the leading Web Hosting discussion forums.
Partners
“Vision” is a promising helpdesk software, having a potential to deliver features that any organization needs to manage their day to day customer care and support activities. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most IT service managment requirements.
“We always urge to help WebHostingChat members by all possible means to improve their business. With this partnership, we can now offer Free Vision Helpdesk Annual License to our most active members. ( Eligibility – A member should have minimum 100 posts on WebHostingChat)”, said WebHostingChat
CEO – David Kathir”.
A helpdesk plays an important role for a company, it not only opens communication channel between customers and the company but acts as a central hub for help and information for both customers and company employees. Keeping this in mind, Company HR. Preeti Sharma comments, “We’re really excited with this partnership since the major client base for “Vision” is definitely the Webhosting Sector. We view our partnership with WebHostingChat as an important step forward in our continuing goal to make “Vision” more widely available to businesses of all sizes.”
posted by Vision Helpdesk+ |
on downloads, email management, Escalations, knowledgebase, Multi-Language helpdesk, news, Online Issue Tracking, Reports, SLA, troubleshooting, Vision Helpdesk, web-based multi-lanague helpdesk |
TheVisionWorld.com providers of advanced help desk software “Vision”, today announced another crucial feature “Multi-Language” Vision is an extensive web-based help desk software that empowers organizations to gain maximum control over their inbox and offers effective methods for managing Emails, Client Communication, Online Issue Tracking, Knowledgebase, Troubleshooting, News, Downloads, SLA, Escalations, Reports and much more..
Company claims that “Multi – language feature will enable organizations to offer support (emails / tickets) to their clients in their respective language.”
Company HR. Preeti Sharma said “The feature is easy to use and does not require any technical expertise” adding to this she said “With multi-language feature Vision will now break language barriers for organizations which helps to extend their operations for non-English users too.” In continuation to multi-language feature she shared few words about Vision color themes by saying, “Vision is not just feature rich; with new set of color themes for client panel it makes Vision help desk design rich as well”
For more information please visit :- http://www.thevisionworld.com/
posted by Vision Helpdesk+ |
on french helpdesk software, Multi-Langauge Helpdesk, Multilingual Helpdesk, Multilingual Helpdesk Software, non-english helpdesk, spanish helpdesk software, Vision Helpdesk, Vision multi-langauge helpdesk, web-based helpdesk |
English has always been the dominant language on the Web but we cannot ignore the fact that a significant number of Internet users either don’t speak English or prefer to use their native language for Web transactions.
You bet, the ratio of English to non-English users should be almost 50-50? or even if it is 60-40 — Is it worth loosing a client just because they are non-English user? I’m sure your answer will be “No – its not worth loosing clients!!” So my question is what actions are you taking to prevent your non-English speaking clients? some will say they need tools that will allow non-English users to communicate with them,. Agreed!! – This is what we are trying to help you with our Multi-language feature..
Vision – “Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language.
This feature mainly includes –
- Clients can change client panel language to one that they understand.
- Clients can send tickets / emails in their own language.
- Your staff has option to select language while replying tickets.
We hope this feature will enhance your business and you stop saying NO to non-English users 
Please find technical help on how to use this feature — click here
posted by Vision Helpdesk+ |
on billing automation, helpdesk software, login share, Vision Helpdesk, vision integrates with whmcs, whmcs billing software, whmcs custom fields, whmcs login integration |
Vision helpdesk (thevisionworld.com), a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and further allows maximum control over them, WHMCS (whmcs.com) being a complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses, a combination that makes an easy to use client system.
Vision integration with WHMCS mainly covers three modules; Sharing Logins, Auto Custom Fields and Overriding WHMCS inbuilt support module. This easy to integrate system opens two way communication between WHMCS and Vision, allowing access to a client’s ticket information from WHMCS and the complete detailed billing information that is displayed in Vision.
“Integration of two software’s plays an important role in today’s online business. The integration not only increases the features but also improves control over the operations flow. Keeping this in mind we are looking forward to integrate Vision with other leading software’s that will benefit users to a large extent in their day to day helpdesk activities” says company HR Preeti Sharma.
For more details on how WHMCS integration works please visit –
http://www.thevisionworld.com/help/index.php?title=Vision_Integrations
SALES : 
We are happy to offer 
