Posts Tagged ‘Vision Helpdesk’
posted by Vision Helpdesk |
on best helpdesk, helpdesk software, HostinCon Netwroking, Hosting Event, HostingCon, HostingCon 2010, Inet Interactive, Leading Helpdesk, Premier Event, satellite helpdesk, Vision Helpdesk, Vision helpdesk Booth #128, Vision Helpdesk HostingCon, Vision Helpdesk T-Shirts, WebHosting Conference, WebHosting Event, WebHostingTalk |
The premier conference and trade show for the hosted services industry — HostinCon 2010 kicks off !
Day1 Pictures
HostingCon 2010 Helpdesk
Emerging Crowd for HostingCon 2010
HostingCon Networking Day1
Vision Helpdesk HostingCon 2010 T-shirt
Also iNET Interactive announced today the location and date for the seventh annual HostingCon, i.e, HostingCon 2011 will be held in San Diego, California, from August 8-10 at the San Diego Convention Center situated beautifully on the glistening San Diego Bay.
posted by Vision Helpdesk |
on ajax helpdesk, Custom Fields, Customized Tool Bar, fast helpdesk, Google Apps, Helpdesk Migration tool, Helpdesk Plugins, Live Chat Integration, Login Integration, Multi-Language, Online Issue Tracking, Paid Support Helpdesk, Performance Report, Report Generation, Scrap Book, Service Level Agreements, SLA Report, Ticket Escalation, Vision Helpdesk, vision2.0 screenshot, webbased helpdesk |
Yep, We finally decided to break the ice — The most awaited lightning speed & feature rich helpdesk is on its way of beta release. We anticipate vision 2.0 beta will be released in first week of June 09.
What is Vision 2.0 helpdesk all about?
In a nutshell Vision 2.0 is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features listed below :
Key Features :
Satellite Helpdesk | Multi-Domain Helpdesk
The well-organized and logically constructed interface allows users to add multiple domains/companies and further easily access and manage them all from one place.
More details –
http://www.thevisionworld.com/true-satellite-helpdesk.html
Robost Mail Parser
Vision includes email parser that gives you power to manage your emails, it gives you option to create corresponding mail queue for each email account. Every new email that user sends in – gets created as a ticket and further staff or user can reply / update the same ticket.
Email Parser supports –
* File attachments
* CC / BCC / Forward option
* Auto responders
* much more ..
Email Parser can be configured in two modes
* Email Piping
* POP3/IMAP/POP3 SSL/IMAP SSL Email Fetching.
AJAX Based Rich User Interface
A major challenge while designing online softwares is the page reload time – for all operations that you do (may be its submitting form or clicking event etc) requires communication between server and reloading the complete page to display the results.
We have used AJAX (Asynchronous JavaScript and XML) to overcome the complete page reloading issue, AJAX is a web development technique used for creating interactive web applications. AJAX makes your pages feel more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to be reloaded each time the user requests a change. This way it increases the web page’s interactivity, speed, functionality, and usability.
Paid Support
Vision integrates with leading Billing software WHMCS and allows you to turn your helpdesk to offer paid support to your clients. You can add billing notes, create invoice from helpdesk, track payment status and much more..
Plugin Based
Vision helpdesk is modularized to equip users to enable or disable various features. (example : You can enable or disable scrapbook, alerts, calender, online staff, favorites, anti-virus, address book etc.. ) — This also allows our developers to code several useful plugins and easily plug in to our system rather changing whole code.
Multi-Language
“Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language.
This feature mainly includes –
- Clients can change client panel language to one that they understand.
- Clients can send tickets / emails in their own language.
- Your staff has option to select language while replying tickets.
More details — http://www.thevisionworld.com/vision-help-desk-now-breaks-language-barriers.html
Easy Migration Tool
Vision provides with an innovative data migration tool. The migration tool automates the entire migration process and easily imports data from major helpdesks like:
- Kayako Support Suite
- Kayako eSupport
- Cerberus
- WHMCS
The migration tool is an open, user-friendly, and extensible migration process ensuring reliability and data integrity. Migration of users, tickets/emails, ticket queue’s, ticket status and much more are seamlessly done that save time and efforts.
Inbuilt Antivirus Tool
With increasing online virus threat it becomes very important for any organization to keep its data secure — Vision comes with a robust integrated Antivirus tool to eliminate the possibility of virus through email attachments and also allows you to scan helpdesk files.
Auto Upgrades & Installation
This feature allows you to auto install / upgrade your vision helpdesk versions.
more details — http://www.thevisionworld.com/vision-helpdesk-auto-version-upgrade-tool.html
Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
You can configure google hosted emails with helpdesk.
more details http://www.thevisionworld.com/vision-helpdesk-supports-google-apps.html
Scrap Book & Private Messaging
The module provides instant private communication between members of your organization. Adding to this, it allows staff members to post scraps/updates in the scrap book.
Submit / Reply Tickets Using Your Favorite Email Client
Vision not only allows you to submit / reply / update tickets via online web portal but also from your favourite Email Clients – like Microsoft Outlook, Outlook Express etc.
Customized Tool Bar
Staff can customize tool bar as per their convenience . The most used features are just a click away with our toolbar.
Service Level Agreements
Service Level Agreements (SLA’s) are fundamental to both providers and recipients of services. For important services, therefore, it is essential that the service level agreement is appropriate
But how can you ensure that this essential component of the legal contract is met while delivering a service? Our system therefore includes a comprehensive presentation, designed to help the service provider to gain a complete insight of each ticket/client to find out if the SLA was maintained.
Report Generation
With the help of rich GUI including charts, figures & table of contents – Vision generates accurate report on runtime for Work summary, Service Level Agreements, Response time, Performance and much more..
The reports include elements such as recommendations, suggestions, or other motivating conclusions that indicate possible future actions the report reader might take.
- Last 7 days staff activity (Matrix Report)
- Monthy Staff Work Activity (Statistics)
- Monthly Staff Performance (Scale / Point Graph)
- Monthly Staff SLA Record (Pie Chart)
- Annual Ticket Bar Graph Report
- Work Report
- SLA Report
- Response Report
- Performance Report
- Client Tickets and Billing Report
Online Issue Tracking
At this point, with technology as cheap as it is, there’s really no excuse not to have an online issue tracking system. Vision incorporates an online issue tracking system which is relatively easy to use, can be made accessible to all, and can serve as a central depository for all kinds of issues.
Custom Fields
This feature allows you to easily create custom fields / forms as per your business requirements.
Ticket Escalation
With this feature you can configure your helpdesk to auto escalate/move tickets to different departments if the ticket reachs overdue time limit. This is helpful to speed up operations and maintain SLA’s.
Login Integration
Login Integration plug-in allows your users to bypass the login registration process for their support area.
Vision supports the most popular and widely used third-party software packages/applications like:
- ModernBill (v4 and v5)
- vBulletin
- osCommerce
- SM Forum (SMF)
- WHMCS
- WordPress
Through the login integration plug-in with other areas of your business, Vision gives you simplicity with maximum control.
3rd Party Live Chat Integration (CCS | LivePerson | ProvideSupport)
This feature allows you to integrate 3rd party live chat helpdesk in to your client portal. You can easily add live chat
icon on client portal page with this feature.
Configurable Client Portal
We have designed client portal in simple html pages which allows you to easily integrate it with your website design.
Client side quick search facility
It enables your clients to search their email / ticket using single word or phrase that appears in message subject or content.
Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot
Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calender
posted by Vision Helpdesk |
on Add new tag, auto version upgrade, best helpdesk, easy helpdesk, fast online helpdesk, helpdesk upgrade, php helpdesk, trouble ticket system, user friendly helpdesk, Vision Helpdesk, vision helpdesk features, webbased helpdesk |
Vision Helpdesk now supports Auto Version Upgrade — Version Updates is user-friendly and the extensible update process that ensures reliability and data integrity. Version upgrades of Vision Helpdesk are seamlessly done that saves time and effort.
It takes two simple steps to upgrade Vision Helpdesk version — Before you upgrade make sure you take your vision helpdesk files backup and your helpdesk database backup.
Step I] In Admin Section Check Available Updates — If new version is available then click on update to respective version.
Software Information
Step II] Enter your account ftp login details and click on update now — our system will replace old files with new version files.. thats it.
ftp details
The ftp password is stored in encrypted format — this makes upgrade process secure and safe.
posted by Vision Helpdesk |
on automation, call management, free helpdesk license, Free Trial, Hosting Magazine, Keith Duncan, modern help desk software, multiple companies, online demo, Ping Zine, Vision Helpdesk, Vision Helpdesk Screenshots, WebHost Magazine |
Ping! Zine, the leading web hosting magazine publisher, today announced their new partnership with
TheVisionWorld.com. With this partnership Ping! Zine will now offer “
Free Vision Helpdesk Annual License” as a gift to their magazine readers and subscribers.
Vision Helpdesk is the ultimate modern help desk software, capable of handling multiple companies with various support areas and organize staff to their zones allowing the highest efficiency for support ticket replies. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most of the IT service management requirements.
“Since 2002, our readers have valued Ping! Zine’s central role in providing thoughtful news and analysis of the hosted services industry. Today we’re excited to join forces with our sponsor, Vision, to offer its next-generation Help Desk software for free, a $199 value,” said Keith Duncan, publisher of Ping! Zine Web Hosting Magazine.
“Ping! Zine needs no introduction, we know it’s one of the most widely read print magazine for the web hosting industry. Ping! Zine currently distributes to over 45,000 plus readers. What better way to reach the webhosting market?” said Preeti Sharma, HR at TheVisionWorld.com.
For more information about Ping! Zine please visit – http://PingZine.com Also check out Vision Helpdesk Screenshots, Online Demo & Free Trial at http://TheVisionWorld.com
posted by Vision Helpdesk |
on extensive web-based helpdesk software, Our Websites, Partnership, thevisionworld.com, Vision Helpdesk, vision helpdesk news, vision press release, webhosting, Webhostingchat forum, webhostingchat.com |
TheVisionWorld , providers of an extensive web-based helpdesk software “Vision – helpdesk”, today announced their new partnership with WebHostingChat , one of the leading Web Hosting discussion forums.
Partners
“Vision” is a promising helpdesk software, having a potential to deliver features that any organization needs to manage their day to day customer care and support activities. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most IT service managment requirements.
“We always urge to help WebHostingChat members by all possible means to improve their business. With this partnership, we can now offer Free Vision Helpdesk Annual License to our most active members. ( Eligibility – A member should have minimum 100 posts on WebHostingChat)”, said WebHostingChat
CEO – David Kathir”.
A helpdesk plays an important role for a company, it not only opens communication channel between customers and the company but acts as a central hub for help and information for both customers and company employees. Keeping this in mind, Company HR. Preeti Sharma comments, “We’re really excited with this partnership since the major client base for “Vision” is definitely the Webhosting Sector. We view our partnership with WebHostingChat as an important step forward in our continuing goal to make “Vision” more widely available to businesses of all sizes.”
posted by Vision Helpdesk |
on downloads, email management, Escalations, knowledgebase, Multi-Language helpdesk, news, Online Issue Tracking, Reports, SLA, troubleshooting, Vision Helpdesk, web-based multi-lanague helpdesk |
TheVisionWorld.com providers of advanced help desk software “Vision”, today announced another crucial feature “Multi-Language” Vision is an extensive web-based help desk software that empowers organizations to gain maximum control over their inbox and offers effective methods for managing Emails, Client Communication, Online Issue Tracking, Knowledgebase, Troubleshooting, News, Downloads, SLA, Escalations, Reports and much more..
Company claims that “Multi – language feature will enable organizations to offer support (emails / tickets) to their clients in their respective language.”
Company HR. Preeti Sharma said “The feature is easy to use and does not require any technical expertise” adding to this she said “With multi-language feature Vision will now break language barriers for organizations which helps to extend their operations for non-English users too.” In continuation to multi-language feature she shared few words about Vision color themes by saying, “Vision is not just feature rich; with new set of color themes for client panel it makes Vision help desk design rich as well”
For more information please visit :- http://www.thevisionworld.com/
posted by Vision Helpdesk |
on french helpdesk software, Multi-Langauge Helpdesk, Multilingual Helpdesk, Multilingual Helpdesk Software, non-english helpdesk, spanish helpdesk software, Vision Helpdesk, Vision multi-langauge helpdesk, web-based helpdesk |
English has always been the dominant language on the Web but we cannot ignore the fact that a significant number of Internet users either don’t speak English or prefer to use their native language for Web transactions.
You bet, the ratio of English to non-English users should be almost 50-50? or even if it is 60-40 — Is it worth loosing a client just because they are non-English user? I’m sure your answer will be “No – its not worth loosing clients!!” So my question is what actions are you taking to prevent your non-English speaking clients? some will say they need tools that will allow non-English users to communicate with them,. Agreed!! – This is what we are trying to help you with our Multi-language feature..
Vision – “Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language.
This feature mainly includes –
- Clients can change client panel language to one that they understand.
- Clients can send tickets / emails in their own language.
- Your staff has option to select language while replying tickets.
We hope this feature will enhance your business and you stop saying NO to non-English users 
Please find technical help on how to use this feature — click here
posted by Vision Helpdesk |
on billing automation, helpdesk software, login share, Vision Helpdesk, vision integrates with whmcs, whmcs billing software, whmcs custom fields, whmcs login integration |
Vision helpdesk (thevisionworld.com), a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and further allows maximum control over them, WHMCS (whmcs.com) being a complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses, a combination that makes an easy to use client system.
Vision integration with WHMCS mainly covers three modules; Sharing Logins, Auto Custom Fields and Overriding WHMCS inbuilt support module. This easy to integrate system opens two way communication between WHMCS and Vision, allowing access to a client’s ticket information from WHMCS and the complete detailed billing information that is displayed in Vision.
“Integration of two software’s plays an important role in today’s online business. The integration not only increases the features but also improves control over the operations flow. Keeping this in mind we are looking forward to integrate Vision with other leading software’s that will benefit users to a large extent in their day to day helpdesk activities” says company HR Preeti Sharma.
For more details on how WHMCS integration works please visit –
http://www.thevisionworld.com/help/index.php?title=Vision_Integrations
posted by Vision Helpdesk |
on Helpdesk and Billing Login Share, Helpdesk Login Share, Login Integration, login sharing, online billing system, Vision Helpdesk, Vision Helpdesk Login Bridge, vision login share, web-based helpdesk, WHMCS, whmcs billing system, WHMCS Helpdesk Module, Whmcs Login Share, whmcs module for vision helpdesk |
WHMCS Billing System — WHMCS is the complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses. Packed with features but with a core focus on remaining easy to use and customise, WHMCS enables you to easily and effectively manage your business. It also automates many routine tasks including invoicing, order provisioning, suspensions, and more.
Vision Helpdesk — Vision is a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them.
WHMCS & Vision Integration
We support three modules under this integration -
a) Login Share
Login Share plug-in allows your users to bypass the login registration process for their support area. If enabled your users can use one common login details for login to WHMCS billing system and Vision Helpdesk.
b) Auto Custom Fields
This allows Vision to pull client information (Package type, Server Ip, Domain name, Control Panel User & Password and more) from WHMCS enabling support staff to view client information in helpdesk whenever client post a ticket.
c) Overriding WHMCS Support Module.
Vision not only supports login share and auto custom fields but goes one step ahead – It overrides whmcs inbuilt support module, view tickets, submit tickets, knowledge base articles, downloads, announcements and search options.
Submit Ticket
View Ticket
Ticket List
The integration is simple and does not require any technical expertise or coding knowledge – click here to check detailed steps for integration.
posted by Vision Helpdesk |
on email management, issue tracker, multi domain helpdesk, multi Domains, multi-domain support, php-mysql ajax based online helpdesk, satelite helpdesk, Vision Helpdesk, web-based helpdesk |
The well-organized and logically constructed interface allows users to add multiple domains/companies and further easily access and manage them all from one place.
Multiple Domain Helpdesk
Better controls are definitely achieved due to the centralized nature of the system which in turn is easy and has low maintenance.
Control – Staff Access Rights
Not only you can add multiple companies and manage them but you can also organize staff as per respective company that means you can assign staff particular rights and controls over more then one department and further domain.
Adding Staff
The best part is you can combine it all into one central place!
SALES : 
We are happy to offer 
