Vision Helpdesk | Satellite Helpdesk | Web Based Php Ajax Help desk | Online Webhosting Support Helpdesk Software » Video Tutorials http://www.thevisionworld.com Tue, 27 Dec 2011 08:52:03 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Vision Helpdesk’s YouTube Channel Launched http://www.thevisionworld.com/vision-helpdesks-youtube-channel-launched.html http://www.thevisionworld.com/vision-helpdesks-youtube-channel-launched.html#comments Sat, 12 Jun 2010 10:30:53 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1926 Vision Helpdesk has launched its official channel on YouTube to show off its  Video Tutorials.

Vision Helpdesk YouTube Channel

A Video Is Worth A Thousand Words. What could be better option to educate our helpdesk users?  so we decided to join YouTube to flash Vision Helpdesk — How To Videos.

Vision Helpdesk YouTube Channel : http://www.youtube.com/user/VisionHelpdesk

Subscribe to Vision Helpdesk YouTube Channel and learn on how to install, configure and use Vision Helpdesk features.. its so simple.

You can also find same videos on our website – http://www.thevisionworld.com/category/vision-helpdesk-videos

]]> http://www.thevisionworld.com/vision-helpdesks-youtube-channel-launched.html/feed 0 Knowledgebase Articles | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/knowledgebase-articles-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/knowledgebase-articles-vision-helpdesk-video-tutorials.html#comments Sat, 05 Jun 2010 11:16:21 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1922 Knowledgebase in Vision Helpdesk is best self help tool that allows your clients to refer various articles category wise.
Also when client submits tickets based on their subject string Vision helpdesk shows them relevant knowledgebase articles
available and that clients can refer before posting a ticket.

Similarly Staff’s can add Knowledgebase articles in ticket reply while replying a ticket.



]]> http://www.thevisionworld.com/knowledgebase-articles-vision-helpdesk-video-tutorials.html/feed 1 How to add Troubleshoot | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/how-to-add-troubleshoot-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/how-to-add-troubleshoot-vision-helpdesk-video-tutorials.html#comments Sat, 05 Jun 2010 08:57:59 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1920 Troubleshoot is nothing but to isolate the source of a problem and fix it, typically through a process of elimination whereby possible sources of the problem are investigated and eliminated beginning with the most obvious or easiest problem to fix.

Vision Helpdesk allows you to add troubleshoot help on your client portals – that can help your clients to solve their problems on their own thus reducing the support tickets on your helpdesk.



]]> http://www.thevisionworld.com/how-to-add-troubleshoot-vision-helpdesk-video-tutorials.html/feed 0 Ticket Status | Flags | Priority | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/ticket-status-flags-priority-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/ticket-status-flags-priority-vision-helpdesk-video-tutorials.html#comments Wed, 02 Jun 2010 10:48:10 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1913 Below video shows how to create and manage Ticket Status, Flags and Priorities in Vision Helpdesk.

Ticket Statuses

To make ticket categorization simple Vision Helpdesk uses ticket status. Each ticket has a status example (Open, Awating and Close ) Admin can create custom ticket statuses for his or her own convenience.

Each status has a meaning – like Open indicates issues is unresolved, Awaiting — Staff has replied to ticket and waiting for clients answer and Close — Issues is resolved.

Ticket Priorities

Tickets can also be categorized based on its priority set by end-user. Priority is simple notation that tells about urgency level of a ticket.

Admin has an option to create new priorities as per their convenience — they can select different color for priorities indication. (Example Red colour indicates emergency and so on.)

Ticket Flags

Ticket Flag is again used to mark tickets for various purposes. Example You can make red flag to indicate very imp ticket, or blue flag to indicate reboot ticket etc.



]]> http://www.thevisionworld.com/ticket-status-flags-priority-vision-helpdesk-video-tutorials.html/feed 1 SMTP Settings | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/smtp-settings-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/smtp-settings-vision-helpdesk-video-tutorials.html#comments Tue, 01 Jun 2010 08:02:51 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1910 Your server does not support PHP mail() function ? don’t worry Vision Helpdesk allows you to choose alternate SMTP server to send email reply’s to your clients.

By default Vision Helpdesk uses PHP mail() function to send email reply to client tickets, for some reason you want alternate method to send outgoing emails then you can setup SMTP settings in Settings Tab >> Preferences >> SMTP

This SMTP setting allows Vision Helpdesk to bypass the PHP mail() function and send email directly to an SMTP server. The module supports SMTP authentication and can even connect to servers using SSL if supported by PHP.



]]> http://www.thevisionworld.com/smtp-settings-vision-helpdesk-video-tutorials.html/feed 0 Left Panel and Ticket List Views | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/left-panel-and-ticket-list-views-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/left-panel-and-ticket-list-views-vision-helpdesk-video-tutorials.html#comments Sat, 29 May 2010 13:15:17 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1890 With Vision Helpdesk Staff and Admin users can create the Left Panel and Ticket Listing Views, i.e In Left Panel change Companies and Department display sequence, Similarly the ticket listing can be customized – Staff can add or remove various columns in Ticket Listing.

Vision Helpdesk Views feature gives freedom for Staff users to see what they want to see.

Below video shows how to create, manage and apply left panel and ticket listing views.



]]> http://www.thevisionworld.com/left-panel-and-ticket-list-views-vision-helpdesk-video-tutorials.html/feed 0 Color Indications | Vision Helpdesk Video Tutorial http://www.thevisionworld.com/color-indications-vision-helpdesk-video-tutorial.html http://www.thevisionworld.com/color-indications-vision-helpdesk-video-tutorial.html#comments Fri, 28 May 2010 13:36:11 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1867 Vision Helpdesk takes a simple approach to improve user visibility – It uses color codes to indicate various operations (like new ticket indication, overdue tickets, staff replied tickets, client reply and much more..)



]]> http://www.thevisionworld.com/color-indications-vision-helpdesk-video-tutorial.html/feed 0 How to Customize Toolbar | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/how-to-customize-toolbar-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/how-to-customize-toolbar-vision-helpdesk-video-tutorials.html#comments Fri, 28 May 2010 10:43:53 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1847 In Vision Helpdesk Staff / Admins can customize tool bar as per their convenience . The most used features are just a click away with our toolbar.

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