Knowledgebase in Vision Helpdesk is best self help tool that allows your clients to refer various articles category wise. Also when client submits tickets based on their subject string Vision helpdesk shows them relevant knowledgebase articles available and that clients can refer before posting a ticket. Similarly Staff’s can add Knowledgebase articles in ticket reply [...]
Troubleshoot is nothing but to isolate the source of a problem and fix it, typically through a process of elimination whereby possible sources of the problem are investigated and eliminated beginning with the most obvious or easiest problem to fix. Vision Helpdesk allows you to add troubleshoot help on your client portals – that can [...]
Below video shows how to Add Staff and assign them companies and departments access.
With Vision Helpdesk Staff and Admin users can create the Left Panel and Ticket Listing Views, i.e In Left Panel change Companies and Department display sequence, Similarly the ticket listing can be customized – Staff can add or remove various columns in Ticket Listing. Vision Helpdesk Views feature gives freedom for Staff users to see [...]
Below video shows how you can sort ticket listing in Vision Helpdesk.
Save ticket reply once and use anytime later that is Predefined ticket reply – Vision Helpdesk allows you to categorized predefined replies thus making it simple for searching replies while solving tickets. Its useful if you get asked the same questions repeatedly via support tickets. With a predefined reply, this can be loaded into the [...]
Vision Helpdesk allows Staff or Admin users to Manage their profile i.e Edit User Name, Change Password, Add Contact No, Sound Alert, Login Session Time, Set Time Zone etc. Below video shows how to manage Staff or Admin Profile.
Free Vision Helpdesk
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Affiliate Program
Make Money by referring clients to Vision Helpdesk.
Refer a client for --
Leased Plan You Earn $20 per sign up.
Owned Plan You Earn $50 per sign up.
Do the Math..
If you refer 20 Owned plan clients in a month You Earn $50 x 20 = $1000
Addon Scripts
Help your clients while you are on MOVE!! with Vision Helpdesk Mobile Version
