Our previous version 1.2 allowed users to see ticket conversation on single page but again that’s not sufficient as it takes long time to load complete conversation on single page.

To over come this problem  — Vision 2.0 allows you to view ticket replies on single page and also you can shrink each reply that gives you more flexibility to track previous conversation.

A) Shrink Ticket Reply

B) Expanded Ticket Reply

Advantages of  No Pagination for Ticket Replies:

• Complete ticket conversation on single page.
• Easy to track previous conversation no matter how lengthy ticket conversation is.
• Saves time.
• Increases user performance.

Explore Vision2.0 further read | Customized Tool Bar

Vision Helpdesk now supports Auto Version Upgrade — Version Updates is user-friendly and the extensible update process that ensures reliability and data integrity. Version upgrades of Vision Helpdesk are seamlessly done that saves time and effort.

It takes two simple steps to upgrade Vision Helpdesk version — Before you upgrade make sure you take your vision helpdesk files backup and your helpdesk database backup.

Step I] In Admin Section Check Available Updates — If new version is available then click on update to respective version.

Software Information

Step II] Enter your account ftp login details and click on update now — our system will replace old files with new version files.. thats it.

ftp details

The ftp password is stored in encrypted format — this makes upgrade process secure and safe.