Two Way Email Parsing

On September 15, 2009, in Vision Helpdesk Features, by Vision Helpdesk

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Vision Helpdesk V2.2.2 is released and now it supports Two Way Email Parsing. What is Email Parsing? User sends email to helpdesk and helpdesk email parser further parse this email and converts it in to a ticket. This process of converting email into helpdesk ticket is called as email parsing. Vision Helpdesk offers two options [...]

Vision Helpdesk V2.2.2 Released

On September 15, 2009, in Announcements, Vision Helpdesk Releases, by Vision Helpdesk

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Today we have released Vision Helpdesk V2.2.2 Release — this includes fixing of some important bugs in V2.1.1 and added new features.. Features added in Vision Helpdesk 2.2.2 Two Way Email Parsing Migration of WHMCS tickets to Vision Helpdesk Migration from Cerberus to Vision Helpdesk Open Ticket in New Tab is now supported Bug fixes [...]

Robust e-Mail Parser

On June 20, 2009, in Vision Helpdesk Features, by Vision Helpdesk

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Vision Helpdesk offers powerful e-Mail Parser to manage email communication between user and helpdesk staff – The core function of e-mail parser is to automatically convert e-mail messages into tickets or tickets responses. Our e-Mail Parser includes some advance features like : Ticket Creation — Vision Helpdesk e-mail parser reads email messages and automatically converts [...]

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