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Two Way Email Parsing

On September 15, 2009, in Vision Helpdesk Features, by Vision Helpdesk

Vision Helpdesk V2.2.2 is released and now it supports Two Way Email Parsing. What is Email Parsing? User sends email to helpdesk and helpdesk email parser further parse this email and converts it in to a ticket. This process of converting email into helpdesk ticket is called as email parsing. Vision Helpdesk offers two options [...]

Robust e-Mail Parser

On June 20, 2009, in Vision Helpdesk Features, by Vision Helpdesk

Vision Helpdesk offers powerful e-Mail Parser to manage email communication between user and helpdesk staff – The core function of e-mail parser is to automatically convert e-mail messages into tickets or tickets responses. Our e-Mail Parser includes some advance features like : Ticket Creation — Vision Helpdesk e-mail parser reads email messages and automatically converts [...]