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Ticket Status | Flags | Priority | Vision Helpdesk Video Tutorials

On June 2, 2010, in Vision Helpdesk Videos, by Vision Helpdesk

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Below video shows how to create and manage Ticket Status, Flags and Priorities in Vision Helpdesk. Ticket Statuses To make ticket categorization simple Vision Helpdesk uses ticket status. Each ticket has a status example (Open, Awating and Close ) Admin can create custom ticket statuses for his or her own convenience. Each status has a [...]

Ticket Statuses | Priorities | Flags | Labels | Filters

On June 19, 2009, in Vision Helpdesk Features, by Vision Helpdesk

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Vision Helpdesk improves ticket accessibility with various Ticket Options / Properties. Ticket Statuses To make ticket categorization simple Vision Helpdesk uses ticket status. Each ticket has a status example (Open, Awating and Close ) Admin can create custom ticket statuses for his or her own convenience. Each status has a meaning – like Open indicates [...]