Vision Helpdesk Views feature gives freedom for Staff users to see what they want to see.

Below video shows how to create, manage and apply left panel and ticket listing views.

The new feature that we are including with our upcoming release is –

Ticket Listing Views

Scrolling through the feature request queue we found — it would be interesting to provide ticket view customization to users that is, staff can customize ticket listing columns example they can select or deselect columns like flag, ticket id, ticket subject, ticket priority, department, last activity etc, also staff can decide column sequence i.e. what column occurs first, second and so on..

This feature will also allow staff to sort ticket based on last activity, ticket subject, and other related fields..

We are always ready to take input from our customers – If you think you can contribute to enhance this feature please feel free to comment this post with your suggestions / thoughts.