Vision Helpdesk | Satellite Helpdesk | Web Based Php Ajax Help desk | Online Webhosting Support Helpdesk Software » Text Message Alert http://www.thevisionworld.com Fri, 27 Aug 2010 14:21:56 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Vision Helpdesk FAQ’s | How to set SMS alerts with Vision Helpdesk? http://www.thevisionworld.com/vision-helpdesk-faq%e2%80%99s-how-to-set-sms-alerts-with-vision-helpdesk.html http://www.thevisionworld.com/vision-helpdesk-faq%e2%80%99s-how-to-set-sms-alerts-with-vision-helpdesk.html#comments Wed, 21 Oct 2009 07:17:36 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1117

Vision Helpdesk SMS Alert Plugin allows staff to receive ticket alerts on their mobile phones. They can receive updates on helpdesk activity even if they have not logged in to helpdesk.

sms_alert

Vision Helpdesk Alert system allows you and your staff to select events (New Ticket, Ticket Reply, etc..) for which they want to receive SMS Alerts.  Further it allows you to filter event for specific Department / Ticket Status  ( Open /Awaiting/ Close etc.)

Currently we support Clickatell.com and 2SMS.com SMS gateways.

User can signup at Clickatell or 2SMS and update those login details in your Vision helpdesk.

Clickatell — If you want to choose Clickatell SMS Gateway follow below steps –

  • Signup with Clickatell.com
  • Edit configurations.php file located at plugins/sms in your Vision Installation.
  • For clickatell you need to fill below details in configuration file

$user=”";
$password=”";
$api_id=”";
$baseurl=”http://api.clickatell.com”;

2SMS.com — If you want to choose 2SMS Gateway follow below steps –

  • Signup with 2sms.com
  • Edit configurations.php file located at plugins/sms in your Vision Installation.
  • For 2sms you need to fill below details in configuration file

$user=”";
$password=”";

You can choose any one gateway at a time.

After setting configuration file — You can ask your staff to login to vision helpdesk >> Right Panel >> Alerts >> Add new Alert — enable SMS plugin.

Each staff can configure SMS alerts as per their own requirements.

]]> http://www.thevisionworld.com/vision-helpdesk-faq%e2%80%99s-how-to-set-sms-alerts-with-vision-helpdesk.html/feed 0 SMS Alert Plugin http://www.thevisionworld.com/sms-alert-plugin.html http://www.thevisionworld.com/sms-alert-plugin.html#comments Sat, 10 Oct 2009 08:18:04 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1047 SMS (Short Message Service) is considered to be one of the most instant, real time, reliable and broadly available communication means. SMS supports national and international roaming. This means that you can send short messages to any other GSM mobile user around the world. With the PCS networks based on all the three technologies, GSM, CDMA and TDMA supporting SMS, SMS is more or less a universal mobile data service.

Vision Helpdesk SMS Alert Plugin allows staff to receive ticket alerts on their mobile phones. They can receive updates on helpdesk activity even if they have not logged in to helpdesk.

sms_alert

Vision Helpdesk Alert system allows you and your staff to select events (New Ticket, Ticket Reply, etc..) for which they want to receive SMS Alerts.  Further it allows you to filter event for specific Department / Ticket Status  ( Open /Awaiting/ Close etc.)

Currently we support Clickatell.com and 2SMS.com SMS gateways.

User can signup at Clickatell or 2SMS and update those login details in your Vision helpdesk.

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