Vision Helpdesk | Satellite Helpdesk | Web Based Php Ajax Help desk | Online Webhosting Support Helpdesk Software » Switching to vision helpdesk http://www.thevisionworld.com Tue, 27 Dec 2011 08:52:03 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Review Vision helpdesk | Perfect Satellite helpdesk http://www.thevisionworld.com/review-vision-helpdesk-perfect-satellite-helpdesk.html http://www.thevisionworld.com/review-vision-helpdesk-perfect-satellite-helpdesk.html#comments Wed, 25 Nov 2009 18:05:58 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1235 We wanted to offer free end user support to our vps clients but there was no helpdesk which could allow us to manage end user support better way. Then we came across Vision Helpdesk and thanks to its Satellite helpdesk feature  that allows us to manage end user support without any hassle.

We include Free End User Support for our VPS clients i,e free  support to customers of our VPS clients. We install a Vision client portal on our vps clients website (See example HERE). Their customers signs in and submits tickets from their website. Vision allows customization of  logo, header and footers for our vps clients – so they can match their website design. The ticket is controlled, tracked and replied to using the main Vision program on our  server.

Vision Helpdesk also easily imports data from major helpdesks like: Kayako Support Suite – Kayako eSupport – Cerberus and WHMCS. This makes switching to Vision Helpdesk easy and you have all tickets imported from your old helpdesk — that’s is a big plus.

We are thankful to Vision helpdesk developers to provide us such a wonderful helpdesk software that allows us to manage end user support without any hassle.

We highly recommend Vision Helpdesk.

Thank You,

Russell Chambers

CEO. GlitterHost.com

]]> http://www.thevisionworld.com/review-vision-helpdesk-perfect-satellite-helpdesk.html/feed 0 Switching to Vision Helpdesk in two simple steps.. http://www.thevisionworld.com/switching-to-vision-helpdesk-in-two-simple-steps.html http://www.thevisionworld.com/switching-to-vision-helpdesk-in-two-simple-steps.html#comments Thu, 17 Jul 2008 08:14:31 +0000 Vision Helpdesk http://www.thevisionworld.com/demosite/?p=235 Worried about the difficulties of switching to new helpdesk system? Vision Helpdesk provides an innovative data migration tool. The migration tool automates the entire migration process and easily imports data from major helpdesk’s like:

  • Kayako Support Suite
  • Kayako eSupport
  • Cerberus
  • WHMCS
  • Support Trio (under development)

Migration of users, tickets/emails, ticket queue’s, ticket status and much more are seamlessly done that save time and efforts.

The migration tool is robust, user-friendly, and extensible migration process ensuring reliability and data integrity.

It takes just two simple steps to transfer your data from your old helpdesk to vision helpdesk.

Step 1 : You need to provide your old helpdesk database login details.

Vision Helpdesk Migration Tool

Step 2 : Decide which department tickets from old helpdesk should go to respective departments on Vision.

Vision Helpdesk Migration Tool

Benefits of switching to Vision Helpdesk:

  • Feature rich and easy to use helpdesk.
  • Platform Independent.
  • Increased Productivity — Appropriate use of PHP-Ajax reduces page loads drastically and overall ticket solving speed goes high – Don’t believe? then you must check our online demo.
  • Fast & Reliable Support.
  • Scheduled development based on feature requests and changing technology.
  • And much more..

We are always looking for comments and feedback’s to make Vision more and more better — If you think you have some new ideas that can enhance Vision Helpdesk further please post feature requests here.

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