Vision 2.0 gives you accurate graphical reports to evaluate staff’s current month performance. Staff Performance is combined result of various reports listed below – Last 7 Days Activity Work Report Ticket Performance Report SLA Maintained Last 7 Days Activity: This is a matrix report that gives you staff’s last seven days ticket activity (How many [...]
What is SLA (Service Level Agreement) ? SLA is an abbreviation for “Service Level Agreement“. (SLA’s) are fundamental to both providers and recipients of services. It means to have guaranteed response or resolution time for incidents ( trouble tickets). SLAs normally are part of a contract between a customer and a service provider. For example, [...]








