What is SLA (Service Level Agreement) ? SLA is an abbreviation for “Service Level Agreement“. (SLA’s) are fundamental to both providers and recipients of services. It means to have guaranteed response or resolution time for incidents ( trouble tickets). SLAs normally are part of a contract between a customer and a service provider. For example, [...]
TheVisionWorld.com providers of advanced help desk software “Vision”, today announced another crucial feature “Multi-Language” Vision is an extensive web-based help desk software that empowers organizations to gain maximum control over their inbox and offers effective methods for managing Emails, Client Communication, Online Issue Tracking, Knowledgebase, Troubleshooting, News, Downloads, SLA, Escalations, Reports and much more.. Company [...]
We are currently recruiting Beta Testers for Vision Helpdesk. Testers who provide quality feedback will be given Vision Single Domain stable release license free for life. This is limited time offer… Beta Testers are requested to signup on our Bugs Portal – http://www.thevisionworld.com/bugs/ Vision Helpdesk is well-organized, powerful and logically constructed system provides a vast [...]








