This video shows how to add files in Download section which can be used further by clients and even staff can add attachments right away from Downloads section and include it in their ticket reply,
Knowledgebase in Vision Helpdesk is best self help tool that allows your clients to refer various articles category wise. Also when client submits tickets based on their subject string Vision helpdesk shows them relevant knowledgebase articles available and that clients can refer before posting a ticket. Similarly Staff’s can add Knowledgebase articles in ticket reply [...]
Helping your customers is helping yourself !! You are plaguing your support personnel and customers, if you are not adopting Self Help tools for your helpdesk. Customers like to solve their problems on their own without having to call support staff back several times or be put on hold for simple questions. ( Of course [...]
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Make Money by referring clients to Vision Helpdesk.
Refer a client for --
Leased Plan You Earn $20 per sign up.
Owned Plan You Earn $50 per sign up.
Do the Math..
If you refer 20 Owned plan clients in a month You Earn $50 x 20 = $1000
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