It’s now like 4 months now we are using Vision Helpdesk for managing our 3 companies at one place. It’s time for me to share our experience with Vision Helpdesk and the support that we have received.

For past few years we were using Kayako Helpdesk, We have had no issues with day to day operations with Kayako ticketing system but our business needs have changed recently and Kayako does not look promising with our new needs. Our major concern was scalability, We are growing and want to have our staff to login to one single helpdesk which can manage support for multiple companies at one place, Fortunately we found Vision Helpdesk and its Satellite Helpdesk feature which is exactly what we have been looking for.

Here is how we would like to chalk out our review -

Pricing : Vision Helpdesk is economical infact some times I personally feel they are offering vision license at low cost compared to other competitive helpdesk in market.

Installation and Upgrades : Installation takes few clicks just run setup from browser and with few clicks you are done. Similarly Vision Helpdesk upgrades comes from their admin menu — just enter ftp login details and your system gets auto upgraded.

Usability : The system is powerful yet easy to use I don’t think I ever read vision helpdesk manual.

Design and User Interface : The Manage Portal is designed nicely with Ajax and JavaScript boosting overall operation speed but they have more scope to improve client portal.

Features : Vision Helpdesk feature list is long and we are impressed with their monthly updates which includes bug fixes and new features - In past 4 months we witnessed list of new versions and every new version was packed with new features and parallel correcting bugs in previous version.

Unique Features:

• Satellite Helpdesk is big plus helps you manage support for multiple companies from one installation, It gives listing for different companies and their departments on Left Panel, One thing that impress us is Staff Access Control - You can assign Staff to particular Domain or Department and also restricts staff operation wise. Logical separation between different company clients is huge plus.
• Ticket Billing is another nice feature allows to bill per ticket.
• WYSIWYG Editor included for New Ticket, Reply Ticket, Signature, News Articles, Knowledgebase and Email Templates.
• Plug-in System
• Toolbar is unique.
• The Ajax or no Page load - Faster operation over traditional php helpdesk software’s, I would not call it as feature but yes it does save lot much time with page loads and saves bandwidth too.
• WHMCS billing integration is again great.

Scalability : Perfect! supports single to multiple companies management and without any hassle.

Support and Services : They have nothing but excellent support, They have added us on Goggle Talk and I can chat with their support techs on IM all most all issues fixed immediately no long waiting.

They offer 30 days free evaluation version which is plus.

Cons : For now they dont offer Live Chat System

Vision Helpdesk Score — 9/10 (One point I would reserve for Live Chat which they claim to be coming soon - we are happy with livezilla for now but would definitely love to have something integrated with vision helpdesk)

Our Installation : http://www.infrenion.com/support/

We wanted to offer free end user support to our vps clients but there was no helpdesk which could allow us to manage end user support better way. Then we came across Vision Helpdesk and thanks to its Satellite helpdesk feature  that allows us to manage end user support without any hassle.

We include Free End User Support for our VPS clients i,e free  support to customers of our VPS clients. We install a Vision client portal on our vps clients website (See example HERE). Their customers signs in and submits tickets from their website. Vision allows customization of  logo, header and footers for our vps clients - so they can match their website design. The ticket is controlled, tracked and replied to using the main Vision program on our  server.

Vision Helpdesk also easily imports data from major helpdesks like: Kayako Support Suite - Kayako eSupport - Cerberus and WHMCS. This makes switching to Vision Helpdesk easy and you have all tickets imported from your old helpdesk — that’s is a big plus.

We are thankful to Vision helpdesk developers to provide us such a wonderful helpdesk software that allows us to manage end user support without any hassle.

We highly recommend Vision Helpdesk.

Thank You,

Russell Chambers

CEO. GlitterHost.com

Vision Helpdesk is a leading web-based helpdesk software, it comes with a unique “Satellite Helpdesk Feature“.  This feature allows users to manage support for multiple companies from single place..

The Satellite feature along with Ajax implementation extends Vision’s scalability from single company support to multiple company support management.

Vision helpdesk can be configured for different applications and scenarios . In this post we will show how Vision helpdesk can be used for providing Anonymous End User Support for your Reseller, VPS and Dedicated server clients.

What is End User Support?

“End user support is nothing but offering support to your client’s customers”.

You run a Webhosting Company and want to offer End User support — How does Vision helpdesk comes handy?

With Vision helpdesk you can offer list of features to your clients to support end users..

• You can give your reseller/vps/dedicated client a complete ready to use helpdesk software, they can have their own staff logins too.
• The helpdesk offered will have your clients company name and logo.
• Takes 10 mins to setup your clients helpdesk.
• Your staff and your client both can login to vision and work side by side - your client can see your staff’s replies or reply to their clients if they want to.
• Different signatures for different domains/departments.
• If your client runs billing software like WHMCS / Blesta /Clientexec they can get the client portal integarted with vision helpdesk too.
• The end users receives replies from clients email and no different email and much more..

We have some of our clients already using Vision Helpdesk for offering Free end user support to their clients.

Client Review:

We wanted to offer free end user support to our vps clients but there was no helpdesk which could allow us to manage end user support better way. Then we came across Vision Helpdesk and thanks to its Satellite helpdesk feature  that allows us to manage end user support without any hassle.

We include Free End User Support for our VPS clients i,e free  support to customers of our VPS clients. We install a Vision client portal on our vps clients website (See example HERE). Their customers signs in and submits tickets from their website. Vision allows customization of  logo, header and footers for our vps clients - so they can match their website design. The ticket is controlled, tracked and replied to using the main Vision program on our  server.

Vision Helpdesk also easily imports data from major helpdesks like: Kayako Support Suite - Kayako eSupport - Cerberus and WHMCS. This makes switching to Vision Helpdesk easy and you have all tickets imported from your old helpdesk — that’s is a big plus.

We are thankful to Vision helpdesk developers to provide us such a wonderful helpdesk software that allows us to manage end user support without any hassle.

We highly recommend Vision Helpdesk.

Thank You,

Russell Chambers

CEO. GlitterHost.com

————————————

We are happy that GlitterHost is using Vision Helpdesk to offer free end user support to their clients.

Just like GlitterHost you can start offering end user support to your reseller / vps and dedicated clients too.

I have a new start up that I’m currently working on with an old college friend of mine. It required providing customer service as most companies do so I looked around for some top-notch help desks.

First one that came to mind was of course Kayako - rock solid reputation and great ticketing software.

Then I highly considered WHMCS - amazing all-in-one type solution and I’ve been using it for 2 years now.

Then on a whim, I decided to check out the Software Offers section (my first time on those forums in over a year) and saw an advertisement for Vision Helpdesk.

I was like who???? - As most people can agree that these guys are new to the block. interestingly enough, I kept reading their advertisement.

I read about the helpdesk features and a few features caught my eye, so I clicked on the link to check it out.

I’m more the type to get info not from a web page but from support, so I clicked on Live Chat.

I was directly connected to sales rep : Sheena.

I ‘ve had many live-chat sessions in my time, and I have never had anyone more attentive to my needs than Sheena. Time spent on LiveChat = 35 Minutes. Live Chat via Google Talk = additional 45 minutes.

I shot question after question, scenario after scenario and she literally walked me step by step on how Vision helpdesk can achieve what I needed. She paid close attention to my business needs and why we’re using the helpdesk in the first place. She was kind enough to paint me a picture with different combination of what Vision helpdesk can do to ultimately achieve my goal.

Okay, so after an hour and half of chatting, I decided to take the plunge. I was reluctant to move away from going with WHMCS but Sheena’s talk with me really won me over.

I paid for the helpdesk (owned license) (mods are more than welcome to verify) and submitted a ticket for installation.

Within the hour, installation was complete. (this was around 8:45-9:00 pm PST) I never heard of a company doing an installation that late during a business day. I assumed it was going to be done the next business day.

I’ve been testing out the helpdesk for about 2 hours now. Setting up the configs.

So here’s my scorecard

1. Aesthetic Design - Sorry to say, but it can definitely use a major touch up. It’s definitely not the most appealing helpdesk to look at, but it gets the job done.

2. User interface - A lot to take in at once. The moment you set it up, you just see everything everywhere. However, after you take in everything for the first 5 minutes, and after clicking on each icon to see what it does, you get the hang of it. Not to mention, there’s a unique feature of turning on/off icons in the toolbar to make things somewhat less cluttered. Something unique I haven’t seen anywhere else.

3. Ajax Implemented - I gotta give it up for the use of AJAX. Every page loads within a second at most. Pretty damn fast navigation, on almost every link posible on the helpdesk.

4. User-Friendly - Well a lot of people said ModernBill wasn’t that user friendly…but a lot of people said once you get the hang of it, it’s cake. Same thing with Vision helpdesk. It’s easy enough once you know where everything is. There’s a sidebar to the left is where settings are and top navigation for toolbar and access to almost everything else. Click around, once you get the hang of it…pretty easy.

5. On-going support and updates. I’ve checked out what others were suggesting and looks like Vision helpdesk will bend over backwards to get a custom module out to meet the clients’ needs. Im not saying this pre-maturely. I’ve read what users have requested and it looks like development has gone underway to incoporate what users really want. I’m excited to see what these guys will rollout with in version 2.

6. Designed by programmers at heart. You can tell that whoever is programming this helpdesk isn’t a design major or artist by nature. Simply put, they’re putting in features purely for the sake of making life easier without going into making the software look pretty. It’s something that the end-users will appreciate though. They have a tool that imports your WHMCS Database/Kayako Database. You don’t even have to pay extra for this service. It’s already built into the software. Unlike other companies that charge for this migration service. Other neat features to note: Satellite helpdesk.

Overall Scorecard of the helpdesk software itself: 7.5/10.
I’m an avid user of WHMCS, WHMCS has come a long way since v2. But Vision helpdesk looks promising enough.

I won’t be incorporating Vision Helpdesk into my main-stream projects just yet, but I’m definitely going to test-drive this software to see what it’s really capable of.

With that said, I’m not here to recommend this company over WHMCS / Kayako or anything like that. Helpdesks have features that some don’t, do the research.

But if you’re deciding on whether you should try out Vision helpdesk, I would definitely recommend getting the evaluation version. It’s well worth the price tag of $FREE.99

As an owned license holder now, I’m crossing my fingers that there’s continued on-going development for this software!!

Thank You,

Kevin Lee.

Vision Helpdesk developers  today announced its record breaking sale results –  “The company recorded sale of 192 Vision Helpdesk licenses in October 2009. This is the company’s highest sale since the launch of Vision Helpdesk Version2.0″ said a company release.

Company HR Preeti Sharma disclosed three reasons for the company growth — “First is Support — We know what it’s like to be the customer. Our friendly support, availability, and honest approach to business make us unique from our competitors.  Second is Vision Helpdesk Features — Clients are admiring Vision Helpdesk advance features which other competitive help desk’s  failed to offer (e.g. True Satellite Helpdesk — that allows users to manage support for multiple companies,  Easy to use fast Ajax interface, Anti-Spam, Paid Ticket Support, Robust e-Mail Parser and much more.. )  And the third reason is Economical Pricing– The refugee discount special offer that allowed users to purchase Vision helpdesk owned license at just $49.99″.

“Vision Helpdesk has dramatically streamlined our support request process, The Satellite helpdesk feature has consolidated our multiple company support at one place, now our support staff don’t have to login to seperate helpdesk — they can manage everything from vision helpdesk” - said Todd Ray CEO Infrenion Networks.

“It’s reassuring to see that despite the economic downturn, and huge competition in helpdesk software market, The consumers are putting faith in Vision helpdesk to manage their support activity. We are thankful to our consumers for trusting us and we will continue our efforts to provide best helpdesk solutions” said Sharma.

She concluded by saying — “Buy now, or Regret it later, The refugee discount coupon is valid till 15th Nov 2009 — This is last chance to get Vision helpdesk owned license at $49.99  so make maximum out of it”.

More details — http://www.thevisionworld.com/vision-helpdesk-refugee-discount.html

Vision Helpdesk creates a logical separation across staff & clients of various domains/companies.

Vision helpdesk is true satellite helpdesk which allows you to add n number of companies and manage them all at single place with ease..

How does Satellite helpdesk feature  works ?

To illustrate this we will take an example of managing two companies which can be extended to any number..

We have added two companies in our demo. Both domains are hosted on physically different servers. (You can host on same server too )

Company One :  http://visiononlinedemo.com/

Company Two : http://iamdemo.com/

Vision setup needs to be installed on just one domain — In our case we have installed on Company One :  http://www.visiononlinedemo.com/support/manage/

Vision Database will be on server one — this database needs to have remote access enabled (If second domain is on different server other wise if both domains are on same server then no need to add remote connection to database)

While Company two needs just client portal files. (No installation setup required for company two)

Staff & Admin URL :: http://www.visiononlinedemo.com/support/manage/

Admin Login — admin / admin

Staff Login — chris / chris [Staff for Company One]

Staff Login — peter / peter [Staff for Company Two]

Staff Login– andrew / andrew [Staff for Company One & Company Two]

Control - Staff Access Rights

Not only you can add multiple companies and manage them but you can also organize staff as per respective company that means you can assign staff particular rights and controls over more then one department and further domain.

Client Portals for Company One and Two :

Client URL for Company One :: http://visiononlinedemo.com/support/

Here Company One clients can register / submit / view tickets.

Client URL for Company Two :: http://iamdemo.com/visiondemo/

Here Company Two clients can register / submit / view tickets.

Lets say we have created departments and mail queues as [ You can create Mailqueues / Departments from Vision Helpdesk Admin Section]

Company One Mail queues / Departments

support@visiononlinedemo.com

sales@visiononlinedemo.com

billing@visiononlinedemo.com

Company Two Mail queues / Departments

support@iamdemo.com

sales@iamdemo.com

On server one you need to create pipe (you can also use pop/ imap, choice is your’s ) for support, sales and billing.

support@visiononlinedemo.com: “|/full_path_to/manage/pipe.php”
sales@visiononlinedemo.com:”|/full_path_to/manage/pipe.php”
billing@visiononlinedemo.com: “|/full_path_to/manage/pipe.php”

On server two forward support and sales@iamdemo.com to support@visiononlinedemo.com

You can check live demo of above example —

http://www.thevisionworld.com/vision-helpdesk/online-demo

Further Questions :

Can I setup different signatures for different companies?

Yes, you can setup different signatures for different companies and also you can have different signatures fo various departments.

How many companies we can add ?

Any number

Though we support multiple companies but we don’t want Company one clients know about Company two and vice a versa..

Absolutely, this was the basic question in our mind while designing vision, we have taken care of this. Even though vision manages multiple companies at one point but it keeps privacy amoung company clients too.

Vision helpdesk setup needs to be installed on all companies ?

NO, just on one company domain you need to install vision setup and on rest domains you need to just upload client portal files.

The culmination of  one year work by our development team, Vision Helpdesk 2.0 Stable Version is now available.

Vision Helpdesk 2.0.0 Stable

Vision Helpdesk 2.0 is about High Speed Performance,  Security,  Reliability, Scalability,  Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface.

Ajax Based — Lightning Speed Interface

The first thing you’ll notice about 2.0 is its new Lightning Speed Interface. From the top down, we’ve listened to your feedback and thought deeply about the design and the result is a Vision Helpdesk that’s just plain faster. Nearly every task you do on your Helpdesk will take fewer clicks and be faster in 2.0 than it did in a previous version.

A major challenge while designing online softwares is the page reload time - for all operations that you do (may be its submitting form or clicking event etc) requires communication between server and reloading the complete page to display the results.

We have used AJAX (Asynchronous JavaScript and XML) to overcome the complete page reloading issue, AJAX is a web development technique used for creating interactive web applications. AJAX makes your pages feel more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to be reloaded each time the user requests a change. This way it increases the web page’s interactivity, speed, functionality, and usability.

Ajax contributes –

• User-experience improvement
• Decreasing user delay
• Decrease in bandwidth usage
• High speed results

Satellite Helpdesk — Manage Multiple Companies

Next thing that you’ll notice Improved Satellite Helpdesk  Feature (Managing one or more company support under single helpdesk ) Vision Helpdesk pioneers to implement true satellite helpdesk feature — With Vision 2.0 we have introduced Staff Access Control that gives hierarchical control over access rights to staff and admins.. The system has Super Admin on top level followed by Domain Admins at middle and Staff at bottom level..

Paid Support — Bill your customers from Vision Helpdesk

Digging further you’ll find the complete new feature that is Paid Support — We know its everyone’s deep dark wish to have ability to bill customers from helpdesk software. Vision Helpdesk makes your wish complete by integrating with top class Billing Software — WHMCS.

Vision Helpdesk integrates with WHMCS Billing Software to offer Paid Support feature, that means now you can add billing note to a ticket and create invoice right from your Vision helpdesk. If you are thinking the integration will be complex — then delete the thought!! Trust me you don’t need any coding knowledge it’s just matter of adding your whmcs details in vision helpdesk and your vision helpdesk is ready to bill your customers

Plug-in Architecture

Another interesting and complete new feature is Plugin Architecture — Vision2.0 offer Plug-in architecture that allows users to enable / disable several features.  Plug-in frameworks help to handle complexity, simplify application configuration and deployment, and enable users or third parties to easily enhance existing applications with self-developed modules without having access to the whole source code.

Currently Vision2.0 includes Plug-in’s like –

• Scrap Book
• Quick Links
• Email Alerts
• Favorites
• Calendar
• Antivirus
• Address Book
• Online Staff

Our development team is working further on this feature  to implement more and more easy methods for third parties to develop their own code and plug-in to vision helpdesk.. In next upcoming version of Vision you will get a better test of this feature.

Robust e-Mail Parser

Robust e-Mail Parser — We have redesigned Vision2.0 mail parser to accommodate various email parsing functions, here is the feature list of V2 parser..

• Ticket Creation
• Email Detection
• Auto-assign Tickets to departments
• Auto Responder
• Infinite Auto responder Loop Control
• Break Line Detection
• File Attachments
• Follows RFC Standards
• E-Mail Banning
• Users Ticket Creation
• Accepts E-mail Piping input
• Supports text and Multi-Part eMail messages
• Blocks executable scripts through emails
• eMail Parser Log and more…

SLA & Ticket Escalation Management

Improved SLA Management & Escalation Support – This time we have comeup with complete new clean method to manage SLA in helpdesk — Vision 2.0 SLA management system is more acurate and provides a transparent reports to Admin / Staff and clients.. We have simplified the concept such that even a novice user can setup SLA ..

Advance Graphical Reports

More Graphical Reports & Staff Performance Reports — With the help of rich GUI including charts, figures & table of contents - Vision generates accurate report on run time for —

• Last 7 days staff activity (Matrix Report)
• Monthy Staff Work Activity (Statistics)
• Monthly Staff  Performance (Scale / Point Graph)
• Monthly Staff SLA Record (Pie Chart)
• Annual Ticket Bar Graph Report
• Work Report
• SLA Report
• Response Report
• Performance Report
• Client Tickets and Billing Report

Self Help Tools

Advance Self Help Tools ( Knowledge Base | Downloads | Predefined | News | Troubleshoot) — Vision2.0 offers fast and simple tools to manage self help.

Migrate From other Helpdesk to Vision Helpdesk

Helpdesk Migration Tool – Vision 2.0 supports Migration Tool for Kayako Support Suite 3.x version — Migration from Kayako to Vision Helpdesk is seamless and takes just 3 steps.. Migration for other helpdesk like Cerberus, Support Trio and WHMCS will be included in next immediate 2.1 release.

The feature list is long and the post will become epic if I start writing each and every feature — I have explained each feature in my other posts, Below listed is list of urls for your reference –

• Wide Screen | Large Work Space
• Color indications to improve user visibility
• Staff Access Control
• Email Templates
• Faster Ticket Operations
• SMTP an alternative to PHP’s mail() function
• Multiple Personalities with Multiple Signatures
• Customized Tool Bar
• No Pagination for Ticket Replies
• Ticket Statuses | Priorities | Flags | Labels | Filters
• Tree View Ticket categorization
• Database Maintenance
• Improved & Faster Custom Fields creation tool
• Common Admin & Staff Login
• Evaluating Staff Performance
• Improved Private Messaging and much more…

You can find a complete feature list at –

http://www.thevisionworld.com/vision-helpdesk/key-features

Vision Helpdesk Quick Links

Vision Helpdesk Online Demo

http://www.thevisionworld.com/vision-helpdesk/online-demo

Vision Helpdesk One Month Free Evaluation Version

http://www.thevisionworld.com/purchase

Limited Time Offer for Vision Helpdesk 2.0 Owned License  —

50% Off on Vision 2.0 Owned License

Please use coupon code:  cheers

What’s Next ?

Our development team is too fierce to rest on its laurels — every improvement just whets our appetite for more. And more is coming.. we will publish road map for next upcoming version in coming few days..

Thank you for your time We sincerely hope this new version of Vision Helpdesk helps you to offer top notch support to your customer’s.

TheVisionWorld.com developers of Vision Helpdesk — launched Vision Helpdesk 2.0, A lightning speed helpdesk intended to create a better web-based helpdesk experience for users. Available in beta version, Vision2.0 is a new approach to the web-based helpdesk that’s based on the simplicity and power that’s what users need in today’s web world.

Speed matters when it comes to web applications — “That’s True” says Company HR. Preeti Sharma.

“Imagine a web-based helpdesk software that works like a local windows application — Sounds great!!  Isn’t it ? — Vision2.0 works on PHP-Ajax to equip users with a web application that works just like a windows application, fast yet secure.” said Sharma.

She added — “Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and much more.”

Apart from speed Vision2.0 includes unmatched features like — Satellite Helpdesk, Paid Support, Robost Mail Parser, Plugin Based Features, Multi-Language, Migration Tool, Antivirus Tool, Auto Upgrades & Installation, Google Hosted Emails (POP3 & IMAP SSL), Customized Tool Bar, Service Level Agreements, Report Generation, Custom Fields, 3rd Party Live Chat Integration, Login Integration, Knowledge Base, Downloads, Predefined, News, Troubleshoot, Advance Search,  Alerts, Filters, Labels,  Flags, Address Book, Calender and much more..

Check out Vision2.0 screenshots, previews and online demo at — http://www.thevisionworld.com

TheVisionWorld.com — Vision Helpdesk developers announced today that Webhost.UK.Net is its best performing partner of the month.

Webhost.Uk.Net is a leading UK based webhosting company;  began its connection with TheVisionWorld in 2008 and since then its dedication to TheVisionWorld combined with ongoing proactive marketing work has made it one of Vision Helpdesk biggest distributors.

“Webhost.Uk.Net’s professional and positive performance has contributed to consistently increasing sales over the last year.” Preeti Sharma HR at TheVisionWorld said. She added “In June 2009 we will be launching Vision Helpdesk 2.0 beta version and certainly we can look upon Webhost.UK.Net as one of our trusted partners to promote Vision Helpdesk further.”

Tyler Bristow, Sales Manager at Webhost.Uk.Net; said - “Vision Helpdesk is a Best Helpdesk for small to large organizations — It offers unique features like Satellite Helpdesk i.e Manage Multi-Company support through single helpdesk, Paid Support and Fast loading Ajax Interface” futher he said “After adding Vision Helpdesk as a value added service we have recorded an increased sales ratio in our reseller and vps hosting plans.” Bristow, spoke graciously “I am very proud to promote Vision Helpdesk and am wondering how to do better in next months and the years after.”

About TheVisionWorld.com : Vision Helpdesk is the ultimate modern help desk software, capable of handling multiple companies with various support areas and organize staff to their zones allowing the highest efficiency for support ticket replies. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most of the IT service management requirements.

About Webhost.Uk.Net : WebHost.Uk.Net is UK’s fastest growing and leading domain registration, web hosting provider. They specialize in offering linux and windows web hosting with whm / cpanel and Plesk control panels respectively. Offering the cheapest yet reliable, secure and quality hosting. 

Satellite Helpdesk — Managing Multiple Companies through a single Helpdesk.

Vision helpdesk has well-organized and logically constructed interface that allows users to add multiple domains/companies and further easily access and manage them all from one place.

Better controls are definitely achieved due to the centralized nature of the system which in turn is easy and has low maintenance.

Vision helpdesk is true satellite helpdesk which allows you to add n number of companies and manage them all at single place with ease..

How does this work?

To illustrate this we will take an example of managing two companies which can be extended to any number..

We have added two companies in our demo. Both domains are hosted on physically different servers. (You can host on same server too )

Company One :  http://visiononlinedemo.com/

Company Two : http://iamdemo.com/

Vision setup needs to be installed on just one domain — In our case we have installed on Company One :  http://www.visiononlinedemo.com/support/manage/

Vision Database will be on server one — this database needs to have remote access enabled (If second domain is on different server other wise if both domains are on same server then no need to add remote connection to database)

While Company two needs just client portal files. (No installation setup required for company two)

Staff & Admin URL :: http://www.visiononlinedemo.com/support/manage/

Admin Login — admin / admin

Staff Login — chris / chris [Staff for Company One]

Staff Login — peter / peter [Staff for Company Two]

Staff Login– andrew / andrew [Staff for Company One & Company Two]

Control - Staff Access Rights

Not only you can add multiple companies and manage them but you can also organize staff as per respective company that means you can assign staff particular rights and controls over more then one department and further domain.

Client Portals for Company One and Two :

Client URL for Company One :: http://visiononlinedemo.com/support/

Here Company One clients can register / submit / view tickets.

Client URL for Company Two :: http://iamdemo.com/visiondemo/

Here Company Two clients can register / submit / view tickets.

Lets say we have created departments and mail queues as [ You can create Mailqueues / Departments from Vision Helpdesk Admin Section]

Company One Mail queues / Departments

support@visiononlinedemo.com

sales@visiononlinedemo.com

billing@visiononlinedemo.com

Company Two Mail queues / Departments

support@iamdemo.com

sales@iamdemo.com

On server one you need to create pipe (you can also use pop/ imap, choice is your’s ) for support, sales and billing.

support@visiononlinedemo.com: “|/full_path_to/manage/pipe.php”
sales@visiononlinedemo.com:”|/full_path_to/manage/pipe.php”
billing@visiononlinedemo.com: “|/full_path_to/manage/pipe.php”

On server two forward support and sales@iamdemo.com to support@visiononlinedemo.com

You can check live demo of above example —

http://www.thevisionworld.com/vision-helpdesk/online-demo

Further Questions :

Can I setup different signatures for different companies?

Yes, you can setup different signatures for different companies and also you can have different signatures fo various departments.

How many companies we can add ?

Any number

Though we support multiple companies but we don’t want Company one clients know about Company two and vice a versa..

Absolutely, this was the basic question in our mind while designing vision, we have taken care of this. Even though vision manages multiple companies at one point but it keeps privacy amoung company clients too.

Vision setup needs to be installed on all companies ?

NO, just on one company domain you need to install vision setup and on rest domains you need to just upload client portal files.