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Two Way Email Parsing

On September 15, 2009, in Vision Helpdesk Features, by Vision Helpdesk
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Vision Helpdesk V2.2.2 is released and now it supports Two Way Email Parsing. What is Email Parsing? User sends email to helpdesk and helpdesk email parser further parse this email and converts it in to a ticket. This process of converting email into helpdesk ticket is called as email parsing. Vision Helpdesk offers two options [...]

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