Appropriately 2 years back we released Vision Helpdesk V2.0 with “AJAX Techniques” and unique feature like — “Multi-Domain / Satellite Helpdesk”  and that was a huge success.. You bet!  the trend will continue with V3.

From day one our aim is to offer a helpdesk solution that is “Simple To Use And More Responsive To User — A helpdesk system that should present the data to user instead of having user to locate the data“. Version 2 was our first milestone in this direction. Next with V3 we have planned to introduce techniques that no one has thought before and no other competitive helpdesk software has ever offered it..

Doing Things Differently …

We have applied a out of box thought process to design V3 – This time we decided to step  into customers shoes and walk along  with them. If you pull out 10 helpdesk softwares  available in the market — you will  find  everyone is in the race of adding 100′s of features leaving  the core issues untouched and  unsolved — thats were we step in and  dare to do things differently.

Lets jump into more details of V3..

What is V3 ?

Vision Helpdesk V3 is a Next Generation Helpdesk Software that will make you fall in love with it.. and will change the way you currently manage your companies support.. A solution that fits to all size of companies.

Architecture

V3 is getting designed and engineered on completely new advance architecture  – The new architecture will make the system more Faster and Smarter.

Just like V2 — we have made sure V3 will prove itself a Secured and Reliable script.

Multi-Tasking & Multi-Threading

V3′s architecture will give you ability to switch between tasks without losing data and pick up where you left off.

With the multi-threading feature see your jobs getting done lightning fast.

Non Suffocating and Less Cluttered Interface..

V3 is getting a new modern look  –   A Fresh and Clean interface were you will find every single thing is well organized and less cluttered.

A Proactive Interface that will be more responsive to user thus, Increasing Productivity and Saving Time.

Industry Standards

V3 will follow standards like ITSM – ITIL – A perfect solution to small, medium and large companies.

Feature Rich

I am not going  to spill all beans at this stage – eventually we will disclose more For now I will say we have along list of features which we will share with you as we make a progress.

We are still open and processing feature requests — You can submit your feature request to support [ at] thevisionworld [ dot ] com

This was just an update to let you that we are working on V3 – Still many more V3 updates will follow. We will keep you posted with more details on V3… So Stay Tune..

Speed matters when it comes to web applications — “That’s True” says Company HR. Preeti Sharma.

“Imagine a web-based helpdesk software that works like a local windows application — Sounds great!!  Isn’t it ? — Vision2.0 works on PHP-Ajax to equip users with a web application that works just like a windows application, fast yet secure.” said Sharma.

She added — “Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and much more.”

Apart from speed Vision2.0 includes unmatched features like — Satellite Helpdesk, Paid Support, Robost Mail Parser, Plugin Based Features, Multi-Language, Migration Tool, Antivirus Tool, Auto Upgrades & Installation, Google Hosted Emails (POP3 & IMAP SSL), Customized Tool Bar, Service Level Agreements, Report Generation, Custom Fields, 3rd Party Live Chat Integration, Login Integration, Knowledge Base, Downloads, Predefined, News, Troubleshoot, Advance Search,  Alerts, Filters, Labels,  Flags, Address Book, Calender and much more..

Check out Vision2.0 screenshots, previews and online demo at — http://www.thevisionworld.com

30% discount on Vision Helpdesk Owned License — Limited time offer!!!

* Vision owned license [With Branding] — (Actual Cost $299.99)
* Vision owned license [Without Branding] — (Actual Cost $399.99)

This includes –

* Free Installation of Vision helpdesk.
* Free Updates and Support for one year.

Coupon Code : hotoffer

The offer is valid till 31st of March 2009.

You can purchase Vision Helpdesk at — http://www.thevisionworld.com/purchase

Vision Helpdesk now supports Auto Version Upgrade — Version Updates is user-friendly and the extensible update process that ensures reliability and data integrity. Version upgrades of Vision Helpdesk are seamlessly done that saves time and effort.

It takes two simple steps to upgrade Vision Helpdesk version — Before you upgrade make sure you take your vision helpdesk files backup and your helpdesk database backup.

Step I] In Admin Section Check Available Updates — If new version is available then click on update to respective version.

Software Information

Step II] Enter your account ftp login details and click on update now — our system will replace old files with new version files.. thats it.

ftp details

The ftp password is stored in encrypted format — this makes upgrade process secure and safe.

ThinkSupport.net has come a long way from its beginnings. After being a leader in providing Webhosting and Software Support, Thinksupport looks to the future and introduces ThinkSoftwares.net. ThinkSoftwares comprises of an expertise team, a team that will be fully dedicated towards software development, a team that promises to bring an innovative product each time to the market that is unique and affordable.

In the amidst of IT solution arises the twilight of VISION. “VISION” the well-organized, powerful and logically constructed system provides a vast feature set clients can depend on. The characteristic that distinguishes Vision from other support helpdesk is “True Multi Domain/Company Support“. While some of the optional features are especially exciting for the client, the end user would also benefit from the new software.

In addition, a special customer care area on TheVisionWorld.com website will offer informative articles, installation instructions and other helpful material to all registered users.

In the near future, TheVisionWorld will continue to release new versions and other plug-ins that can be used with these products

With their first product launch VISION, “ThinkSoftwares will continue to launch new products and further ensures the service delivered is secure, reliable and easily accessible” said company HR Preeti Sharma.