Appropriately 2 years back we released Vision Helpdesk V2.0 with “AJAX Techniques” and unique feature like — “Multi-Domain / Satellite Helpdesk”  and that was a huge success.. You bet!  the trend will continue with V3.

From day one our aim is to offer a helpdesk solution that is “Simple To Use And More Responsive To User — A helpdesk system that should present the data to user instead of having user to locate the data“. Version 2 was our first milestone in this direction. Next with V3 we have planned to introduce techniques that no one has thought before and no other competitive helpdesk software has ever offered it..

Doing Things Differently …

We have applied a out of box thought process to design V3 – This time we decided to step  into customers shoes and walk along  with them. If you pull out 10 helpdesk softwares  available in the market — you will  find  everyone is in the race of adding 100′s of features leaving  the core issues untouched and  unsolved — thats were we step in and  dare to do things differently.

Lets jump into more details of V3..

What is V3 ?

Vision Helpdesk V3 is a Next Generation Helpdesk Software that will make you fall in love with it.. and will change the way you currently manage your companies support.. A solution that fits to all size of companies.

Architecture

V3 is getting designed and engineered on completely new advance architecture  – The new architecture will make the system more Faster and Smarter.

Just like V2 — we have made sure V3 will prove itself a Secured and Reliable script.

Multi-Tasking & Multi-Threading

V3′s architecture will give you ability to switch between tasks without losing data and pick up where you left off.

With the multi-threading feature see your jobs getting done lightning fast.

Non Suffocating and Less Cluttered Interface..

V3 is getting a new modern look  –   A Fresh and Clean interface were you will find every single thing is well organized and less cluttered.

A Proactive Interface that will be more responsive to user thus, Increasing Productivity and Saving Time.

Industry Standards

V3 will follow standards like ITSM – ITIL – A perfect solution to small, medium and large companies.

Feature Rich

I am not going  to spill all beans at this stage – eventually we will disclose more For now I will say we have along list of features which we will share with you as we make a progress.

We are still open and processing feature requests — You can submit your feature request to support [ at] thevisionworld [ dot ] com

This was just an update to let you that we are working on V3 – Still many more V3 updates will follow. We will keep you posted with more details on V3… So Stay Tune..

By default Vision Helpdesk uses PHP mail() function to send email reply to client tickets, for some reason you want alternate method to send outgoing emails then you can setup SMTP settings in Settings Tab >> Preferences >> SMTP

This SMTP setting allows Vision Helpdesk to bypass the PHP mail() function and send email directly to an SMTP server. The module supports SMTP authentication and can even connect to servers using SSL if supported by PHP.

Vision helpdesk is true satellite helpdesk which allows you to add n number of companies and manage them all at single place with ease..

How does Satellite helpdesk feature  works ?

To illustrate this we will take an example of managing two companies which can be extended to any number..

We have added two companies in our demo. Both domains are hosted on physically different servers. (You can host on same server too )

Company One :  http://visiononlinedemo.com/

Company Two : http://iamdemo.com/

Vision setup needs to be installed on just one domain — In our case we have installed on Company One :  http://www.visiononlinedemo.com/support/manage/

Vision Database will be on server one — this database needs to have remote access enabled (If second domain is on different server other wise if both domains are on same server then no need to add remote connection to database)

While Company two needs just client portal files. (No installation setup required for company two)

Staff & Admin URL :: http://www.visiononlinedemo.com/support/manage/

Admin Login — admin / admin

Staff Login — chris / chris [Staff for Company One]

Staff Login — peter / peter [Staff for Company Two]

Staff Login– andrew / andrew [Staff for Company One & Company Two]

Control – Staff Access Rights

Not only you can add multiple companies and manage them but you can also organize staff as per respective company that means you can assign staff particular rights and controls over more then one department and further domain.

Client Portals for Company One and Two :

Client URL for Company One :: http://visiononlinedemo.com/support/

Here Company One clients can register / submit / view tickets.

Client URL for Company Two :: http://iamdemo.com/visiondemo/

Here Company Two clients can register / submit / view tickets.

Lets say we have created departments and mail queues as [ You can create Mailqueues / Departments from Vision Helpdesk Admin Section]

Company One Mail queues / Departments

support@visiononlinedemo.com

sales@visiononlinedemo.com

billing@visiononlinedemo.com

Company Two Mail queues / Departments

support@iamdemo.com

sales@iamdemo.com

On server one you need to create pipe (you can also use pop/ imap, choice is your’s ) for support, sales and billing.

support@visiononlinedemo.com: “|/full_path_to/manage/pipe.php”
sales@visiononlinedemo.com:”|/full_path_to/manage/pipe.php”
billing@visiononlinedemo.com: “|/full_path_to/manage/pipe.php”

On server two forward support and sales@iamdemo.com to support@visiononlinedemo.com

You can check live demo of above example —

http://www.thevisionworld.com/vision-helpdesk/online-demo

Further Questions :

Can I setup different signatures for different companies?

Yes, you can setup different signatures for different companies and also you can have different signatures fo various departments.

How many companies we can add ?

Any number

Though we support multiple companies but we don’t want Company one clients know about Company two and vice a versa..

Absolutely, this was the basic question in our mind while designing vision, we have taken care of this. Even though vision manages multiple companies at one point but it keeps privacy amoung company clients too.

Vision helpdesk setup needs to be installed on all companies ?

NO, just on one company domain you need to install vision setup and on rest domains you need to just upload client portal files.

Speed matters when it comes to web applications — “That’s True” says Company HR. Preeti Sharma.

“Imagine a web-based helpdesk software that works like a local windows application — Sounds great!!  Isn’t it ? — Vision2.0 works on PHP-Ajax to equip users with a web application that works just like a windows application, fast yet secure.” said Sharma.

She added — “Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and much more.”

Apart from speed Vision2.0 includes unmatched features like — Satellite Helpdesk, Paid Support, Robost Mail Parser, Plugin Based Features, Multi-Language, Migration Tool, Antivirus Tool, Auto Upgrades & Installation, Google Hosted Emails (POP3 & IMAP SSL), Customized Tool Bar, Service Level Agreements, Report Generation, Custom Fields, 3rd Party Live Chat Integration, Login Integration, Knowledge Base, Downloads, Predefined, News, Troubleshoot, Advance Search,  Alerts, Filters, Labels,  Flags, Address Book, Calender and much more..

Check out Vision2.0 screenshots, previews and online demo at — http://www.thevisionworld.com

What do you say about Vision Helpdesk? Feature-rich, Easy to use interface, Fast and Colorful – this time we have added more color css themes to Vision client panel that suits your website color and integrates well.

Vision Helpdesk Themes

Along with default blue color we are now supporting Vision helpdesk client panel with red, green, orange and purple themes — this gives you choice to select theme as per your website color.

Good thing is you don’t have to pay single penny for this themes – they are absolutely free packed with setup.

Don’t take this colorful themes as just design rich, The Vision client panel comes with additional features like client side search facility — It enables your clients to search their email / ticket using single word or phrase that appears in message subject or content.

Additionally Vision will support multi-language feature for client panel with upcoming versions.

We have some more exiting feature’s cooking at our Vision kitchen — click here for more information.. ]]> http://www.thevisionworld.com/vision-goes-colorful.html/feed 0 http://www.thevisionworld.com/hello-world.html http://www.thevisionworld.com/hello-world.html#comments Wed, 02 Apr 2008 11:39:35 +0000 Vision Helpdesk http://www.thevisionworld.com/demosite/?p=1 Demonstrating its commitment to users, ThinkSupport.net today launched a powerful web-based helpdesk software – “VISION“, featuring the beta version.

ThinkSupport.net has come a long way from its beginnings. After being a leader in providing Webhosting and Software Support, Thinksupport looks to the future and introduces ThinkSoftwares.net. ThinkSoftwares comprises of an expertise team, a team that will be fully dedicated towards software development, a team that promises to bring an innovative product each time to the market that is unique and affordable.

In the amidst of IT solution arises the twilight of VISION. “VISION” the well-organized, powerful and logically constructed system provides a vast feature set clients can depend on. The characteristic that distinguishes Vision from other support helpdesk is “True Multi Domain/Company Support“. While some of the optional features are especially exciting for the client, the end user would also benefit from the new software.

In addition, a special customer care area on TheVisionWorld.com website will offer informative articles, installation instructions and other helpful material to all registered users.

In the near future, TheVisionWorld will continue to release new versions and other plug-ins that can be used with these products

With their first product launch VISION, “ThinkSoftwares will continue to launch new products and further ensures the service delivered is secure, reliable and easily accessible” said company HR Preeti Sharma.