Recently we signed up with Vision Helpdesk and moved from the internal WHMCS helpdesk, previously Kayako, which I have no problems with only that it no longer serves our needs. We offered managed support to some of our resellers recently with a mixed response but the general feel was sometimes they were unable to help [...]
I have a new start up that I’m currently working on with an old college friend of mine. It required providing customer service as most companies do so I looked around for some top-notch help desks. First one that came to mind was of course Kayako – rock solid reputation and great ticketing software. Then [...]
Worried about the difficulties of switching to new helpdesk system? Vision Helpdesk provides an innovative data migration tool. The migration tool automates the entire migration process and easily imports data from major helpdesk’s like: Kayako Support Suite Kayako eSupport Cerberus WHMCS Support Trio (under development) Migration of users, tickets/emails, ticket queue’s, ticket status and much [...]
The culmination of one year work by our development team, Vision Helpdesk 2.0 Stable Version is now available. Vision Helpdesk 2.0 is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip [...]

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