Vision Helpdesk | Satellite Helpdesk | Web Based Php Ajax Help desk | Online Webhosting Support Helpdesk Software » Helpdesk Videos http://www.thevisionworld.com Tue, 27 Dec 2011 08:52:03 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 How to Add / Manage Custom Fields | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/how-to-add-manage-custom-fields-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/how-to-add-manage-custom-fields-vision-helpdesk-video-tutorials.html#comments Wed, 02 Jun 2010 10:55:51 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1915 Custom fields allows you to extend helpdesk forms with additional fields.

Vision Helpdesk make custom field addition simple with its advance custom field addition mechanism — For adding custom fields you are absolutely not required to have any programming knowledge.

Example Vision helpdesk allows you to add custom fields while operations like –

  • User Registration
  • User Ticket Create
  • Staff Ticket Create



]]> http://www.thevisionworld.com/how-to-add-manage-custom-fields-vision-helpdesk-video-tutorials.html/feed 2 Ticket Status | Flags | Priority | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/ticket-status-flags-priority-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/ticket-status-flags-priority-vision-helpdesk-video-tutorials.html#comments Wed, 02 Jun 2010 10:48:10 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1913 Below video shows how to create and manage Ticket Status, Flags and Priorities in Vision Helpdesk.

Ticket Statuses

To make ticket categorization simple Vision Helpdesk uses ticket status. Each ticket has a status example (Open, Awating and Close ) Admin can create custom ticket statuses for his or her own convenience.

Each status has a meaning – like Open indicates issues is unresolved, Awaiting — Staff has replied to ticket and waiting for clients answer and Close — Issues is resolved.

Ticket Priorities

Tickets can also be categorized based on its priority set by end-user. Priority is simple notation that tells about urgency level of a ticket.

Admin has an option to create new priorities as per their convenience — they can select different color for priorities indication. (Example Red colour indicates emergency and so on.)

Ticket Flags

Ticket Flag is again used to mark tickets for various purposes. Example You can make red flag to indicate very imp ticket, or blue flag to indicate reboot ticket etc.



]]> http://www.thevisionworld.com/ticket-status-flags-priority-vision-helpdesk-video-tutorials.html/feed 1 How to Add Staff User | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/how-to-add-staff-user-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/how-to-add-staff-user-vision-helpdesk-video-tutorials.html#comments Sat, 29 May 2010 13:37:05 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1892 Below video shows how to Add Staff and assign them companies and departments access.



]]> http://www.thevisionworld.com/how-to-add-staff-user-vision-helpdesk-video-tutorials.html/feed 0 Ticket List Sorting | Vision Helpdesk Video Tutorials http://www.thevisionworld.com/ticket-list-sorting-vision-helpdesk-video-tutorials.html http://www.thevisionworld.com/ticket-list-sorting-vision-helpdesk-video-tutorials.html#comments Sat, 29 May 2010 10:34:50 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1884 Below video shows how you can sort ticket listing in Vision Helpdesk.



]]> http://www.thevisionworld.com/ticket-list-sorting-vision-helpdesk-video-tutorials.html/feed 0