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	<title>Vision Helpdesk &#124; Satellite Helpdesk &#124; Web Based Php Ajax Help desk &#124; Online Webhosting Support Helpdesk Software &#187; Helpdesk Time Zone</title>
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		<title>Vision Helpdesk V2.5.1 Beta Released</title>
		<link>http://www.thevisionworld.com/vision-helpdesk-v2-5-1-beta-released.html</link>
		<comments>http://www.thevisionworld.com/vision-helpdesk-v2-5-1-beta-released.html#comments</comments>
		<pubDate>Thu, 25 Feb 2010 08:10:15 +0000</pubDate>
		<dc:creator>Vision Helpdesk</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Vision Helpdesk Releases]]></category>
		<category><![CDATA[# WHMCS Integration CSS problem]]></category>
		<category><![CDATA[Blank Tickets through Google Chrome]]></category>
		<category><![CDATA[Email Templates html]]></category>
		<category><![CDATA[Helpdesk Time Zone]]></category>
		<category><![CDATA[How to upgrade Vision Helpdesk]]></category>
		<category><![CDATA[Login Integration Update]]></category>
		<category><![CDATA[Mail queue not found]]></category>
		<category><![CDATA[Perldesk Migration]]></category>
		<category><![CDATA[Perldesk Migration to Vision Helpdesk]]></category>
		<category><![CDATA[Perldesk Ticket Migration]]></category>
		<category><![CDATA[Pop3 and IMAP]]></category>
		<category><![CDATA[Pop3 email tickets]]></category>
		<category><![CDATA[Time Zone Feature]]></category>
		<category><![CDATA[TimeZone for Multi-Company Helpdesk]]></category>
		<category><![CDATA[TimeZone in helpdesk]]></category>
		<category><![CDATA[View all tickets]]></category>
		<category><![CDATA[vision helpdesk v2.5.1]]></category>
		<category><![CDATA[Vision Helpdesk Vs PerlDesk]]></category>
		<category><![CDATA[WHMCS users created multiple times]]></category>
		<category><![CDATA[WHMCS view tickets domain wise]]></category>

		<guid isPermaLink="false">http://www.thevisionworld.com/?p=1638</guid>
		<description><![CDATA[Today we have released Vision Helpdesk V2.5.1 Beta Release — this includes fixing of some important bugs in V2.4.12 and several new features added. Though its a Beta release &#8211; the only major feature added in Time Zone &#8211; so users can still upgrade to V2.5.1 beta as this will not cause any issues with [...]]]></description>
			<content:encoded><![CDATA[<p>Today we have released Vision Helpdesk V2.5.1 Beta Release — this  includes fixing of some important bugs in V2.4.12 and several new  features added.</p>
<p>Though its a Beta release &#8211; the only major feature added in Time Zone &#8211; so users can still upgrade to V2.5.1 beta as this will not cause any issues with your existing working &#8212; its recommended to upgrade as it will fix below listed bugs in your installation.</p>
<h3><strong>Features added in V2.5.1</strong></h3>
<ul>
<li>TimeZone &#8212; Now you can set TimeZone for each Company and Staff.</li>
<li>View all ticket are other than close status.</li>
<li>Display number of tickets on all status except close.</li>
<li>Perldesk Migration</li>
</ul>
<h3><strong><strong><strong><strong>Bug fixes in V2.5.1 </strong></strong></strong></strong></h3>
<ul>
<li>Large Attachments Supported</li>
<li>Software Info graph</li>
<li>Login Integration Update</li>
<li>WHMCS users created multiple times</li>
<li>WHMCS view tickets domain wise</li>
<li>Blank Tickets through Google Chrome</li>
<li>Search option for Assigned User gives execution error</li>
<li>Assigned User / New Tickets on Quick View ToDo List count differs</li>
<li>Tickets not creating for To: Field having comma separated emails , Also CC, BCC.</li>
<li>Client Report shows multiple entries for same email</li>
<li>WHMCS Integration CSS problem</li>
<li>Left panel listing messed on new department/domain</li>
<li>Email Templates html not working</li>
<li>Alert for HTML contents</li>
<li>Preferences (General) domain change issue</li>
<li>Pop3 and IMAP &#8212; mail queue not found issue</li>
</ul>
<h3><strong>Change Log </strong></h3>
<p>You can find the list of files that were edited during version change  V2.4.12 to V2.5.1.</p>
<p><a title="Vision Helpdesk Change Log" href="http://thevisionworld.com/forums/index.php/topic,202.0.html" target="_blank">http://thevisionworld.com/forums/index.php/topic,202.0.html</a></p>
<h3><strong>How to Upgrade to V2.5.1?</strong></h3>
<p>Vision Helpdesk offers Auto upgrades from Admin Panel   Click on  &gt;&gt; Software Information &gt;&gt; Available Updates will shows  updates available for upgrade.</p>
<p><strong>Note</strong> : <span style="color:  #ff0000;">While upgrading it will ask you ftp path –by default it takes  complete path to your manage folder which needs to be changed to — ftp  path.</span></p>
<p><span style="color: #ff0000;">Example  : A client having path — /home/username/public_html/support/manage/</span></p>
<p><span style="color: #ff0000;">This  path should be changed to — /public_html/support/manage/</span></p>
<p><span style="color: #ff0000;">(In  above example we assume ftp access is given from public_html folder and  its sub folders.)</span></p>
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