Vision Helpdesk team is constantly working on new features to bring you best helpdesk tool for your business.

Our upcoming version is schedule to be released in first week of Nov 2009 — This new version will include powerful tool i.e Pre & Post Parser.

Pre and Post parser will allow users to set filter criteria and based on criteria they can specify several actions.

Filter criteria allows users to define what conditions they want to match against incoming emails.  Users can create pre or post parsing rules and decide execution order for rules.

Pre and Post parsing turns out to be perfect tool for automation — based on rule actions can be decided — example changing department, marking ticket as spam, changing ticket priority, ticket status and so on.

Pre and Post parser gives you complete control over your incoming emails.

We will keep updating this post with more information on release schedule.