Vision Helpdesk V2.1.1 Released

Vision Helpdesk — Fri, 28 Aug 2009 10:23:26 +0000

Today we have released Vision Helpdesk V2.1.1 Release — this includes fixing of some important bugs in V2.0.0 and added new features..

Kayako Support Suite Migration to Vision Helpdesk — After Migration posts were blank
V1.2 migration to v2.0.0 migration — Ticket creation date was set wrong after migration.
Staff shows logged in even after they have logged out.
Removed dead link for online staff click
On department or status change left panel refresh added.
Alert check department wise for staff
Staff user name and email address unique check added in MyVision >> Profile >> Edit.
Company / Department sorting in display like Staff Access etc.
Overdue ticket count on quick view corrected.
Mail queue restriction for domain admin (Domain admin cannot edit other domains mailqueue)
Domain Admins were not able to edit self .
Domain Admin was able to delete other Domains Admin/Staff.
Staff user name was not unique.
Staff could not be distinguish between same full name staff (i.e two staff with same full name we not able to distinguished )

Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates avalaible for upgrade.

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