The major challange while designing satellite helpdesk was creating a logical seperation between multiple company data and on top of it an access control system that will allocate/restrict privileges to staff.

Vision Helpdesk offers extremely flexible, fine-grained privilege system it is categorized  in to three main categories –

Vision Helpdesk Staff Access Control System

Super Admin

There is only one super admin in vision helpdesk system that has a complete access to system.

Domain Admin

Domain Admin is a staff that has admin access to particular domain. Domain Admin is created by Super Admin.

Staff User

Staff users can be created by domain admin and super admin.

Staff user is further categorized into groups –

• Default — A staff with default group gives complete access to manage / solve tickets.
  
• Trainee – A staff with trainee  group can only view tickets - no rights to add  / reply / edit tickets.
• Custom — Domain Admin or Super Admin can create custom groups and control various staff operations across vision helpdesk.