Vision Helpdesk integrates with Mollom to offer “Anti-Spam Plug-in“. The Company claims that “The Anti-Spam plug-in is capable of stopping spam and unwanted content in all languages”.

Vision Helpdesk is the ultimate modern help desk software, capable of handling multiple companies with various support areas and organize staff to their zones allowing the highest efficiency for support ticket replies. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most of the IT service management requirements.

Mollom is a well thought Anti-Spam system. It provides a one stop solution for all spam  problems – It is a web service that helps you identify content quality and, more importantly, helps you stop spam on your blog, social network or community website.

“SPAM is not just a pain but a serious security risk” said Company HR Preeti Sharma — She added further — “SPAM can cause a serious damage to an organization’s infrastructure: clogging mailboxes, defrauding recipients, overloading systems, reducing employee productivity and much more..” She said  — “Considering spam as a biggest threat for email systems – we decided to develop Anti-Spam plug-in which will help our users to combat spam efficiently and it will also save their time they spent on deleting spam emails”.

Further she said — “Integration of two software’s plays an important role in today’s online business. The integration not only increases the features but also improves control over the operations flow. Keeping this in mind we are looking forward to integrate Vision with other leading software’s that will benefit users to a large extent in their day to day helpdesk activities”.

For more details check — http://www.thevisionworld.com/anti-spam.html

Everyone knows how e-Mail Spam can cause serious security and resource risks to an organization’s infrastructure: clogging mailboxes, defrauding recipients, overloading systems, reducing employee productivity and much more..

Vision Helpdesk does not tolerate SPAM!!

Vision Helpdesk integrates with Mollom (A tough nut for spam) – to combat spam e-mails.

Mollom is a well thought Anti-Spam system. It provides a one stop solution for all spam  problems – It is a web service that helps you identify content quality.

Mollom provides a quality score, based on automated content-analysis techniques, for each email content sent to Mollom for analysis. This makes it possible to ignore or reject low-quality or offensive emails..

Multi-lingual – Mollom stops spam and unwanted content in all languages.

To read about more on Mollom features click here

How does Mollom work with Vision Helpdesk?

Whenever email arrives at Vision email Parser it forwards the email content to Mollom for analyzing quality of content posted in email. Mollom specifically tries to determine whether this content is unwanted – i.e. “spam” – or desirable – i.e. “ham.”  If Mollom is not certain, it will return an “unsure,” Mollom avoids incorrectly classifying legitimate contributions as spam.

It effectively eliminates the need to moderate messages that Mollom decides to block since they are unlikely to have come from legitimate users.

How to enable/disable Mollom Plugin in Vision Helpdesk?

You can login to Admin Area >> Plugin >> Manage Plugins >> You can enable or disable Mollom plugin for your vision helpdesk.

For enabling this plugin you will be prompted for Mollom login credentials — You can register at Mollom website.

Does Vision Helpdesk charge anything for this Plugin?

Absolutely NO, Mollom Anti-Spam Plugin is free!! To use this plug-in you need to be registered with Mollom (Its a free service ) — click here to register with Mollom