I went on the hunt for a new support ticket system. I came across Kayako, Cerebrus, and Vision Helpdesk. These three seemed to be the major players.

All three of these company’s offer a free trial so I tried all three.

I tried Cerebrus and even though it did the job, I just hated the User interface. It was too tough for a normal customer service representative to navigate the User interface. I feel like the program interface wasnt well thought out.

Next up Kayako: Kayako is a very nice support ticket system. It was very quick and the interface was easy to use. No issues with the software except for the following few things.I found their support to be horrible! They took forever to respond to my tickets and their live support was not too great.

Second it is very expensive . The software is a few hundred dollars for ONE DOMAIN ONLY.

I decided to continue on to the next piece of software which was Vision Helpdesk

Vision Helpdesk has almost the same interface as Kayako and I found it a bit easier to use. I sat down both of my customer service reps and they both ended up liking Vision Helpdesk more. The interface is very intuitive. Private messaging and anti virus is also included, which is a plus.

The software is extremely robust and can be configured to your liking. There is no delay in the system at all.

I ended up choosing Vision Helpdesk for the following reasons:

1. I liked the interface much more and required really no new training for any customer service re
2. MULTIPLE DOMAINS!!!! Yes you can run multiple domains for an extremly low cost compared to Kayako. For 1 domain its $200 for the software AND for 5 domain support its $250. Kayako is $300 for just one domain – Too Much!
3. You get 1 year of updates instead of 6 months like Kayako.
4. The support was great and answered my questions right away. They are ACTUALLY online when it says online. They offered to help me installing it without me even asking.

PS:  All these helpdesks support live chat as an addon feature if you wanted to offer that. I did test that out since we dont need it for our business but im not sure if they even offer a trial for it.

Anthony

I was wondering, how a company could ever think of raising price for just adding few features?  Not at all a good business practice.  The article also mentions that Zendesk later realized their mistake and they decided to run the same pricing for existing customers where as new customers will be still paying higher cost.

Vision Helpdesk could never think of raising price for adding features – Just like we have released Vision Helpdesk Mobile Edition and thats completely FREE!!

The article has also raised questions about the SaaS methods and What SaaS should practically be doing is reducing overall helpdesk management cost ? Isn’t it?  With Zendesk becoming overpricy  that doesn’t seem so

Some random comments from post —

Interestingly, the article has received several comments, One that mentions the comparison  of pricing between several paid helpdesk softwares (screenshot below ) shows Vision Helpdesk is the only Economical Helpdesk Software that offers EVERYTHING UNLIMITED at just $30 per month. (On Top of it we offer FREE WHMCS Software worth $15 per month

We appreciate CCBTools who have posted the nice pricing comparison.

Vision Helpdesk is open for Zendesk Refugee Discounts – please contact us on our Live Chat or email us for Zendesk Refugee Discounts.

]]> http://www.thevisionworld.com/helpdesk-pricing-comparison-vision-helpdesk-turns-out-to-be-most-economical.html/feed 5 http://www.thevisionworld.com/vision-helpdesk-announces-new-plans-reduced-prices-unmatched-features.html http://www.thevisionworld.com/vision-helpdesk-announces-new-plans-reduced-prices-unmatched-features.html#comments Sat, 05 Dec 2009 13:36:51 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1455 Vision Helpdesk prices are slashed down by 50% with the launch of their all new set of monthly lease and owned Vision helpdesk plans .

The company release said  — “The price reduce does not remove any of the features offered previously, in-fact add more. The Vision Helpdesk Lite Plan – with Unlimited Staff and Unlimited Tickets version starts from  –  $9.99 per month. The new plans are simple and allows users to select Vision helpdesk software as per their business requirements.  Previously the users use to pay per addon domain license prices $149 –  Now Addon domain is included FREE with Vision Helpdesk Professional (5 Addon ), Premium (10 Addon) and Ultimate (Unlimted Addon domains) Plans”.

“Change is GOOD, specially when it comes in the form of  reduced pricing with more features ” said company HR – Preeti Sharma.

“The new plans are a large improvement from the previous Vision helpdesk plans as we look to further help our target customers to achieve their support  management needs at affordable cost.” – said Sharma.  She added further — “We are committed to being aggressively competitive on price in order to help clients to save their money at the same time enjoy advance features of Vision Helpdesk”.

Sharma said –”The festive season Christmas is around the corner — and we are excited that the new change is going to prove perfect gift for our users — Merry Christmas to all ”.

More information on new reduced Vision Helpdesk Pricing here –

http://www.thevisionworld.com/purchase

Company HR Preeti Sharma disclosed three reasons for the company growth — “First is Support — We know what it’s like to be the customer. Our friendly support, availability, and honest approach to business make us unique from our competitors.  Second is Vision Helpdesk Features — Clients are admiring Vision Helpdesk advance features which other competitive help desk’s  failed to offer (e.g. True Satellite Helpdesk — that allows users to manage support for multiple companies,  Easy to use fast Ajax interface, Anti-Spam, Paid Ticket Support, Robust e-Mail Parser and much more.. )  And the third reason is Economical Pricing– The refugee discount special offer that allowed users to purchase Vision helpdesk owned license at just $49.99″.

“Vision Helpdesk has dramatically streamlined our support request process, The Satellite helpdesk feature has consolidated our multiple company support at one place, now our support staff don’t have to login to seperate helpdesk — they can manage everything from vision helpdesk” – said Todd Ray CEO Infrenion Networks.

“It’s reassuring to see that despite the economic downturn, and huge competition in helpdesk software market, The consumers are putting faith in Vision helpdesk to manage their support activity. We are thankful to our consumers for trusting us and we will continue our efforts to provide best helpdesk solutions” said Sharma.

She concluded by saying — “Buy now, or Regret it later, The refugee discount coupon is valid till 15th Nov 2009 — This is last chance to get Vision helpdesk owned license at $49.99  so make maximum out of it”.

More details — http://www.thevisionworld.com/vision-helpdesk-refugee-discount.html

Our Sales and Support will be closed on 17/10/2009 on the eve of Diwali Festival.

Vision Helpdesk staff wishes you all  a Happy Diwali !!

On the eve of Diwali we have decided to extend the Refugee discount offer — Now not only Kayako / Cerberus users will be able to signup for Vision at $49.99 but if you are using ANY PAID HELPDESK or BILLING software you can purchase Vision Helpdesk Owned License at discounted price.

• Vision Helpdesk Owned With Branding License — $49.99 Coupon Code = refugee
• Vision Helpdesk Owned Without Branding License — $99.99 Coupon Code = refugeebrandfree

Vision Helpdesk supports Ticket Migration from Kayako 3.x, Cerberus 4.x and WHMCS to Vision Helpdesk.

This also includes –

• Free Installation of Vision helpdesk.
• Free Updates and Support for one year.

Vision Helpesk Online Demo –

http://www.thevisionworld.com/vision-helpdesk/online-demo

Vision Helpesk Evaluation Version –

http://www.thevisionworld.com/purchase

Actual Vision Helpdesk Owned License Cost — $299.99

You can email us proof that you really own Kayako esupport / Support suite / Cerberus license and get Vision helpdesk Owned License (with branding) at just $49.99 — you save $250 This is rare and huge discount you would ever get!!!!

Coupon Code — refugee

Rush this offer is for Limited Time!!!

Vision Helpdesk supports Ticket Migration from Kayako 3.x and Cerberus 4.x helpdesk to Vision Helpdesk.

This also includes –

• Free Installation of Vision helpdesk.
• Free Updates and Support for one year.

Vision Helpesk Online Demo –

http://www.thevisionworld.com/vision-helpdesk/online-demo

Vision Helpesk Evaluation Version –

http://www.thevisionworld.com/purchase

30% discount on Vision Helpdesk Owned License — Limited time offer!!!

* Vision owned license [With Branding] — (Actual Cost $299.99)
* Vision owned license [Without Branding] — (Actual Cost $399.99)

This includes –

* Free Installation of Vision helpdesk.
* Free Updates and Support for one year.

Coupon Code : hotoffer

The offer is valid till 31st of March 2009.

You can purchase Vision Helpdesk at — http://www.thevisionworld.com/purchase