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Gearing up for HostingCon 2011

Vision Helpdesk — Thu, 21 Jul 2011 12:32:58 +0000

Young Guns at Vision Helpdesk

Watch above video to know Vision Helpdesk V3 Team – who are working really hard and are excited to bring the most advance Vision Helpdesk V3 – Next Generation Helpdesk in the market.

Vision Helpdesk will be Exhibiting at HostingCon 2011, San Diego, CA. If you are attending Hosting Con this year in August, Please stop by booth #731 and pick up Vision Helpdesk V3 T-shirt..

ChadConnects recommends Vision Helpdesk as an Alternative to Zendesk

Vision Helpdesk — Wed, 28 Jul 2010 08:10:59 +0000

Vision Helpdesk Tops on Web 2.0 Helpdesk Software List published by ChadConnects.com – an SEO Company.

We take every comment seriously — YES we do agree our old website design was not compatible with IE Browser, we redesigned our website and now I hope ChadConnects and everyone else like our site design

Vision Helpdesk Review

For more details check this — http://www.chadconnects.com/web-2-0-helpdesk-software-list/

Also check out Helpdesk Pricing Comparison between Vision Helpdesk Vs Cerberus Vs Kayako Vs Zendesk Vs Autotask Vs Tender Helpdesk Vs Active Campaign.

HostingCon 2010 Kicks Off!

Vision Helpdesk — Tue, 20 Jul 2010 00:00:17 +0000

The premier conference and trade show for the hosted services industry — HostinCon 2010 kicks off !

Day1 Pictures

HostingCon 2010 Helpdesk

Emerging Crowd for HostingCon 2010

HostingCon Networking Day1

Vision Helpdesk HostingCon 2010 T-shirt

Also iNET Interactive announced today the location and date for the seventh annual HostingCon, i.e, HostingCon 2011 will be held in San Diego, California, from August 8-10 at the San Diego Convention Center situated beautifully on the glistening San Diego Bay.

Helpdesk Pricing Comparison, Vision Helpdesk turns out to be most economical

Vision Helpdesk — Sat, 10 Jul 2010 01:52:45 +0000

Recently I stumble upon TechCrunch article that reads — “Z endesk Raises Prices, Pisses Off Customers”

I was wondering, how a company could ever think of raising price for just adding few features? Not at all a good business practice. The article also mentions that Zendesk later realized their mistake and they decided to run the same pricing for existing customers where as new customers will be still paying higher cost.

Vision Helpdesk could never think of raising price for adding features – Just like we have released Vision Helpdesk Mobile Edition and thats completely FREE!!

The article has also raised questions about the SaaS methods and What SaaS should practically be doing is reducing overall helpdesk management cost ? Isn’t it? With Zendesk becoming overpricy that doesn’t seem so

Some random comments from post —

Interestingly, the article has received several comments, One that mentions the comparison of pricing between several paid helpdesk softwares (screenshot below ) shows Vision Helpdesk is the only Economical Helpdesk Software that offers EVERYTHING UNLIMITED at just $30 per month. (On Top of it we offer FREE WHMCS Software worth $15 per month

We appreciate CCBTools who have posted the nice pricing comparison.

Vision Helpdesk is open for Zendesk Refugee Discounts – please contact us on our Live Chat or email us for Zendesk Refugee Discounts.

How to Add / Manage Custom Fields | Vision Helpdesk Video Tutorials

Vision Helpdesk — Wed, 02 Jun 2010 10:55:51 +0000

Custom fields allows you to extend helpdesk forms with additional fields.

Vision Helpdesk make custom field addition simple with its advance custom field addition mechanism — For adding custom fields you are absolutely not required to have any programming knowledge.

Example Vision helpdesk allows you to add custom fields while operations like –

User Registration
User Ticket Create
Staff Ticket Create

Ticket List Sorting | Vision Helpdesk Video Tutorials

Vision Helpdesk — Sat, 29 May 2010 10:34:50 +0000

Below video shows how you can sort ticket listing in Vision Helpdesk.

On Demand Private-Branded Helpdesk

Vision Helpdesk — Sat, 01 May 2010 09:21:18 +0000

Vision Helpdesk offers unique feature — “Satellite Helpdesk” that allows you to manage multiple companies support operations from one place – the key thing is Vision Helpdesk creates a logical separation among each company staff, users, tickets, knowledgebase and almost everything,.

Vision Helpdesk has central database and single Admin / Staff Portal where each company admin / staff log’s in and can view respective assigned company departments / tickets. Same way each company has its own client portal which allows that company clients to submit / view their tickets / knowledgebase / news / downloads etc and of course each client portal can be branded as per company name and design.

Apart from scalability Vision Helpdesk has opened up various options for IT companies to manage their support operations.

Talking about options and how companies can use Vision Helpdesk’s Satellite feature, One of our client ( TurnKey Internet ) trust Vision Helpdesk to offer On Demand Private-Branded Helpdesk to their Reseller, VPS and Dedicated hosting clients.

TurnKey Internet uses Vision Helpdesk Owned Ultimate Plan that offers adding UNLIMITED domains / companies. They have installed Vision Helpdesk on a generic domain every time a reseller sign up with their hosting services they add that Resellers domain as a company in their Vision Helpdesk and provision Reseller with their own Private Branded ( Reseller can have their own company logo ) Ready to use Helpdesk.

Again this is just one way how Vision Helpdesk Satellite feature can be used, If you explore Vision Helpdesk more you will find some more facet of Vision Helpdesk

CrystalHost Reviews Vision Helpdesk

Vision Helpdesk — Mon, 01 Mar 2010 11:46:39 +0000

Recently we signed up with Vision Helpdesk and moved from the internal WHMCS helpdesk, previously Kayako, which I have no problems with only that it no longer serves our needs. We offered managed support to some of our resellers recently with a mixed response but the general feel was sometimes they were unable to help with support requests and had to submit us a support ticket making them feel like the middle man sometimes.

So we looked around and found Vision Helpdesk offer Satellite desks. It also white labels them so their customers don’t know that we even exist. We trialled it with a few resellers now and for an extra couple of bucks per month they are interested in taking it up on a regular basis.

Effectively we can install a master helpdesk and create satellite helpdesks from that, the satellites cannot talk to each other and don’t know each other exists, It has a Superuser/Admin/Domain login hierarchy. Excellent for companies sporting more than one website! As you know WHMCS is limited to the site the billing software is installed on, Kayako is Domain specific and requires a license per domain. Vision work it different, for a low cost you can have the Pro license that we started with which allows you the master site, and the 5 x domain addon sites. They are very inexpensive also.

So what if you have WHMCS, or your resellers. guess what. It integrates each satellite domain to their own WHMCS!! meaning their customers think the tickets are being replied to by their own staff as the replies come from [Staff]. Of course the operators are tracked by their proper names on the helpdesk itself.

Also each Satellite can have its own KB, Downloads, Troubleshooter, Calendar, etc etc. You get the idea.

These guys also allow you to talk live on Gtalk with them for urgent issues. They have excellent customer care, even when we were on the 30 day trial they were just as happy to talk to you, even tho they were not initially making any money from you.

Most of the resellers who tested it have their own VPS’s or shared reseller accounts on our servers, so we have the DB held on our system as the master desk is the only DB. All other satellites link back to it for central storage.

Guys, if you are looking for a very good alternative to Kayako or WHMCS internal system that’s scalable then I would definitely give these guys a try. I will be definately using them from now on.

One con is they have no live Support client but hey, no ones perfect. Al tho I am sure you guys will all agree, there are hundreds of varieties of helpdesks out there!

Just my 2ps worth of information. Check them out at: http://www.thevisionworld.com/

__________________
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█ Web Hosting • Reseller Hosting • Virtual Hosting • IP PBX Hosting
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Review Vision helpdesk | Perfect Satellite helpdesk

Vision Helpdesk — Wed, 25 Nov 2009 18:05:58 +0000

We wanted to offer free end user support to our vps clients but there was no helpdesk which could allow us to manage end user support better way. Then we came across Vision Helpdesk and thanks to its Satellite helpdesk feature that allows us to manage end user support without any hassle.

We include Free End User Support for our VPS clients i,e free support to customers of our VPS clients. We install a Vision client portal on our vps clients website (See example HERE). Their customers signs in and submits tickets from their website. Vision allows customization of logo, header and footers for our vps clients – so they can match their website design. The ticket is controlled, tracked and replied to using the main Vision program on our server.

Vision Helpdesk also easily imports data from major helpdesks like: Kayako Support Suite – Kayako eSupport – Cerberus and WHMCS. This makes switching to Vision Helpdesk easy and you have all tickets imported from your old helpdesk — that’s is a big plus.

We are thankful to Vision helpdesk developers to provide us such a wonderful helpdesk software that allows us to manage end user support without any hassle.

We highly recommend Vision Helpdesk.

Thank You,

Russell Chambers

CEO. GlitterHost.com

Anonymous Free End User Support for your Reseller | VPS | Dedicated clients using Vision Helpdesk

Vision Helpdesk — Wed, 25 Nov 2009 11:31:02 +0000

Vision Helpdesk is a leading web-based helpdesk software, it comes with a unique “Satellite Helpdesk Feature“. This feature allows users to manage support for multiple companies from single place..

The Satellite feature along with Ajax implementation extends Vision’s scalability from single company support to multiple company support management.

Vision helpdesk can be configured for different applications and scenarios . In this post we will show how Vision helpdesk can be used for providing Anonymous End User Support for your Reseller, VPS and Dedicated server clients.

What is End User Support?

“End user support is nothing but offering support to your client’s customers”.

You run a Webhosting Company and want to offer End User support — How does Vision helpdesk comes handy?

With Vision helpdesk you can offer list of features to your clients to support end users..

You can give your reseller/vps/dedicated client a complete ready to use helpdesk software, they can have their own staff logins too.
The helpdesk offered will have your clients company name and logo.
Takes 10 mins to setup your clients helpdesk.
Your staff and your client both can login to vision and work side by side – your client can see your staff’s replies or reply to their clients if they want to.
Different signatures for different domains/departments.
If your client runs billing software like WHMCS / Blesta /Clientexec they can get the client portal integarted with vision helpdesk too.
The end users receives replies from clients email and no different email and much more..

We have some of our clients already using Vision Helpdesk for offering Free end user support to their clients.

Client Review:

We are thankful to Vision helpdesk developers to provide us such a wonderful helpdesk software that allows us to manage end user support without any hassle.

We highly recommend Vision Helpdesk.

Thank You,

Russell Chambers

CEO. GlitterHost.com

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We are happy that GlitterHost is using Vision Helpdesk to offer free end user support to their clients.

Just like GlitterHost you can start offering end user support to your reseller / vps and dedicated clients too.