The major challange while designing satellite helpdesk was creating a logical seperation between multiple company data and on top of it an access control system that will allocate/restrict privileges to staff.
Vision Helpdesk offers extremely flexible, fine-grained privilege system it is categorized in to three main categories –
Vision Helpdesk Staff Access Control System
Super Admin
There is only one super admin in vision helpdesk system that has a complete access to system.
Domain Admin
Domain Admin is a staff that has admin access to particular domain. Domain Admin is created by Super Admin.
Staff User
Staff users can be created by domain admin and super admin.
Staff user is further categorized into groups –
- Default — A staff with default group gives complete access to manage / solve tickets.
- Trainee – A staff with trainee group can only view tickets – no rights to add / reply / edit tickets.
- Custom — Domain Admin or Super Admin can create custom groups and control various staff operations across vision helpdesk.
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1 Response » to “Staff Access Control”
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[...] pioneers to implement true satellite helpdesk feature — With Vision 2.0 we have introduced Staff Access Control that gives hierarchical control over access rights to staff and admins.. The system has Super Admin [...]
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