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Your server does not support PHP mail() function ? don’t worry Vision Helpdesk allows you to choose alternate SMTP server to send email reply’s to your clients.

By default Vision Helpdesk uses PHP mail() function to send email reply to client tickets, for some reason you want alternate method to send outgoing emails then you can setup SMTP settings in Settings Tab >> Preferences >> SMTP

This SMTP setting allows Vision Helpdesk to bypass the PHP mail() function and send email directly to an SMTP server. The module supports SMTP authentication and can even connect to servers using SSL if supported by PHP.