SMS (Short Message Service) is considered to be one of the most instant, real time, reliable and broadly available communication means. SMS supports national and international roaming. This means that you can send short messages to any other GSM mobile user around the world. With the PCS networks based on all the three technologies, GSM, CDMA and TDMA supporting SMS, SMS is more or less a universal mobile data service.
Vision Helpdesk SMS Alert Plugin allows staff to receive ticket alerts on their mobile phones. They can receive updates on helpdesk activity even if they have not logged in to helpdesk.
Vision Helpdesk Alert system allows you and your staff to select events (New Ticket, Ticket Reply, etc..) for which they want to receive SMS Alerts. Further it allows you to filter event for specific Department / Ticket Status ( Open /Awaiting/ Close etc.)
Currently we support Clickatell.com and 2SMS.com SMS gateways.
User can signup at Clickatell or 2SMS and update those login details in your Vision helpdesk.
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2 Responses to “SMS Alert Plugin”
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[...] SMS Alert Plugin (Clickatell / 2SMS supported ) [...]
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[...] Helpdesk V2.3.2 was major release with SMS alert, 3rd party integration (blesta / clientexec) and much more — now we are ready with more new [...]
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