Plugins

Vision Helpdesk offer Plug-in architecture that allows users to enable / disable several features.  Plug-in frameworks help to handle complexity, simplify application configuration and deployment, and enable users or third parties to easily enhance existing applications with self-developed modules without having access to the whole source code.

The idea is that the new component simply plugs in to the existing system. This gives users more flexibility and they can customize their helpdesk as per their requirements.

Currently Vision Helpdesk includes Plugin’s like –

Anti-Spam

Vision Helpdesk integrates with Mollom (A tough nut for spam) - to combat spam e-mails.  Read more..

Scrap Book

The module provides private communication between members of your organization. Adding to this, it allows staff members to post scraps/updates in the scrap book.

Its unlike chat — Scrap book is useful to post scraps which can be read by other staff members.

Quick Links

This plugin includes quick links to vision helpdesk bugs portal , support , manual etc.

Alerts

This plugin is used by staff to get email alerts for various operations on tickets - for example new ticket is created, ticket updated by client etc.

SMS Alerts

This plugin allows Staff to get SMS alerts on Mobile for various operations on tickets - for example new ticket is created, ticket updated by client etc. Vision Helpdesk integrates with Clickatell.com and 2SMS.com to offer this feature.

Read more…

Favorites

Its a bookmark tool that allows you to add your favorite links and use them anytime later.

Why would you want additional bookmark when you have one available in browser itself ? Simple - You cannot carry your browser bookmarks across different machines.. Vision2.o bookmarks are available anytime you login to Vision2.0 helpdesk.

Calendar

Calendar plugin allows you to add / manage events and tasks.

Antivirus

With increasing online virus threat it becomes very important for any organization to keep its data secure — Vision comes with a robust integrated Antivirus tool to eliminate the possibility of virus through email attachments and also allows you to scan helpdesk files.

Address Book

This is useful for staffs to store contacts or address details.

Online Staff

This plugin shows which staff is currently logged in to helpdesk.