SALES : Knowledgebase in Vision Helpdesk is best self help tool that allows your clients to refer various articles category wise.
Also when client submits tickets based on their subject string Vision helpdesk shows them relevant knowledgebase articles
available and that clients can refer before posting a ticket.
Similarly Staff’s can add Knowledgebase articles in ticket reply while replying a ticket.
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Too fast and jumping around too much. No detail on finding articles by content.